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Job Summary:
RADAR is transforming the retail sector by building a data infrastructure layer for the physical world. The Product Manager for Retail Experience & Platform will own core product domains, focusing on the platform layer and shopper-facing products, and will engage in cross-functional collaboration to enhance integration and user experience.
Responsibilities:
• Own the roadmap for the platform layer that sits between RADAR's proprietary sensing infrastructure and the retailer's existing technology stack, including APIs, event streaming, tag lifecycle management (commission through decommission), zone configuration, and system health observability
• Define the integration model for third-party hardware that supports program enablement: RFID printers, POS systems, and peripheral devices that feed or depend on RADAR's sensing data
• Ensure the platform is designed for sensing modality extensibility beyond RFID; as next-generation hardware introduces additional sensing inputs, the platform's data model and integration contracts need to accommodate them without requiring retailers to re-integrate
• Own retailer onboarding as a product problem: reduce time-to-go-live by improving self-serve configuration tooling, simplifying the integration surface, and reducing the custom engineering work required for each new deployment
• Define API standards and data contracts that downstream retailer systems (WMS, OMS, ERP, POS) can build against reliably, and manage versioning and deprecation in a way that doesn't break active integrations
• Drive platform reliability from a product perspective, defining uptime expectations, degraded-mode behavior, alerting standards, and the accountability model for incidents that affect live retail environments
• Own the roadmap for product capabilities that use RADAR's real-time inventory and sensing data to improve the in-store shopper experience, including self-checkout enablement, frictionless returns, fitting room workflows, and in-store shopper analytics
• Define the product layer that connects RADAR's sensing data to shopper-facing activation channels: POS integration, retailer mobile apps, clienteling tools, and retargeting infrastructure
• Drive the shopper analytics product, defining what behavioral signals RADAR's platform can surface (dwell, zone traffic, conversion patterns) and how retailers can act on them through existing CRM, marketing, and operations systems
• Own requirements for ML-driven detection features (motion classification, exit event detection, shopper behavior inference), including evaluation criteria, accuracy thresholds, edge case handling, and the retailer-facing data format
• Define success metrics that bridge the physical sensing layer to measurable shopper outcomes: conversion rate, return rate, shrink reduction, and experience-level KPIs that retailers can attribute to RADAR's capabilities
• Manage the tradeoff between ML inference quality, latency constraints, and the configuration flexibility retailers need to deploy these features across varied store formats
• Partner daily with engineering on scope, sequencing, and technical tradeoffs; this role requires genuine technical fluency, not just facilitation
• Work with data science to translate ML model outputs into production-ready product features, including threshold calibration, explainability requirements, and edge case handling
• Coordinate with Customer Experience and Deployment Operations on retailer onboarding timelines, integration requirements, and escalated platform issues that have product implications
• Work with Store Planning on deployment sequencing, hardware installation constraints, and the downstream effects of physical infrastructure on software product timelines
• Collaborate with commercial teams to ensure roadmap sequencing supports active retailer commitments and near-term pipeline
• Produce clear written artifacts (specs, decision memos, tradeoff analyses)
Qualifications:
Required:
• 10+ years of overall professional experience, with 5+ years in a product management role
• Demonstrated ownership of a technical B2B product, with platform, API, or integration scope preferred
• Experience taking data-driven or ML-adjacent features from problem definition to production, including defining evaluation criteria and managing model feedback cycles
• Ability to evaluate technical tradeoffs and have substantive conversations with engineering about system design, data contracts, and infrastructure constraints
• Strong written communication; produces clear, self-contained specs and decision documents
• Track record of operating independently across multiple concurrent workstreams
Preferred:
• Experience in retail technology, supply chain, or domains where physical-world sensor data feeds digital systems
• Familiarity with RFID, IoT, or hardware-adjacent sensing platforms
• Experience working alongside hardware engineering teams on next-generation sensor or device products, contributing to product definition, requirements scoping, and roadmap coordination across firmware and physical hardware disciplines
• Prior work on integration or middleware products serving enterprise customers with heterogeneous tech stacks
• Experience defining product metrics in environments where attribution across physical and digital channels is complex
• Comfort operating in environments where software delivery depends on physical deployment timelines and field operations constraints
Company:
RADAR is a retail technology company that develops a platform to automate in-store inventory tracking, analytics, and checkout processes. Founded in 2013, the company is headquartered in New York, USA, with a team of 51-200 employees. The company is currently Growth Stage.