Description:As a Warranty Administrator you will be responsible for:
- records
- submitting warranty claims to the factory or distributor and reconciles them accordingly.
- complete regular audits to ensure we are complying with manufactures and JLR policies.
- Processes warranty claims on a timely basis for each franchise or distributor.
- Processes all warranty paperwork to ensure proper documentation.
- Reconciles all warranty receivables with payments through the appropriate accounting schedule.
- submits all rejected claims promptly or receives authorization to write them off.
- Follows up on payment of outstanding claims.
- Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
- Arranges for parts to be shipped to the factory or distributor, or to be scrapped.
- Files and maintains all service records as required by the warrantor.
Requirements:To be successful in this role you will need:
- to be highly detail- oriented with solid organizational and time- management skills
- to possess excellent communications and interpersonal skills
- true passion and understanding of the industry
- strong customer service
- active listening abilities.
- an individual must be able to perform each essential duty satisfactorily.
- Must be able to multi-task and work in a fast-paced atmosphere.
- Must possess strong attention to detail.
- Working knowledge of computers (MS Word, Excel, etc.)
- Ability to read and comprehend instructions and information.
- *You must be able to pass pre-employment drug screening and background check
Additional Info:Signing Bonus!!!