ROCS Grad Staffing

12 Rocs Grad Staffing Jobs Hiring Near You

Client Support Representative

Reston, VA

$17.25 - $22.75/hr

We have a great internal culture, and this position would allow for a motivated recent grad to gain valuable experience in the nonprofit and educational services field. You would be working with a ...

Administrative Assistant

Herndon, VA

$18.50 - $25/hr

Why You Want To Work Here: Join a growing and award-winning construction company with a family-oriented culture. This role offers an excellent opportunity for a current student or recent graduate ...

Call Center Representative

Rockville, MD

$16.25 - $20.50/hr

A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...

We are currently recruiting to fill a Entry-Level Business Administrator position. This is a great entry-level position with ample opportunities for professional growth and development. The candidate ...

$17.25 - $22.75/hr

Other

Posted 7 days ago


Job description

Why You Want to Work Here:

This is a great opportunity for someone who has some customer service experience and wants to get a position within a non-profit! We are a leading provider of educational reporting, data exchange, verification, and research services. We have a great internal culture, and this position would allow for a motivated recent grad to gain valuable experience in the nonprofit and educational services field. You would be working with a team of professionals to provide information to clients around the nation.

Duties:

  • Review and eliminate duplicate requests.
  • Utilize databases simultaneously to review and resolve inquiries related to the applicable service.
  • Clearly document all customer conversations in database system.
  • Coordinate responses with the appropriate personnel if customer requires an escalated level of support.
  • Contact entities as related to incoming calls and emails for follow up and resolution, as appropriate.
  • Process incoming mail and faxes, as needed.
  • Willingness to learn and commit to company-specific philosophies and principles.


Qualifications:

  • Experience in customer service
  • Some Office Experience
  • Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Tech-savvy, pick up new software quickly
  • Great communication skills through email and phone