Roastronix / Stronghold

What You'll Do

• Install, commission, and service commercial coffee roasting and brewing equipment.
• Diagnose and repair espresso machines, grinders, smart roasters, brewing systems, and related café equipment.
• Perform preventive maintenance to maximize equipment performance and reliability.
• Troubleshoot electrical, mechanical, plumbing, and software-related issues.
• Train customers on proper equipment operation and basic maintenance.
• Document service activities, parts used, and recommendations using our service management system.
• Manage service inventory and maintain an organized company service vehicle.
• Work closely with our technical support and sales teams to deliver an exceptional customer experience.
• Travel to customer locations throughout Texas and occasionally throughout the United States for installations, training, and major projects.
• Represent Roastronix with professionalism, integrity, and a customer-first attitude.

Qualifications

• Two or more years of experience servicing commercial coffee equipment, foodservice equipment, industrial machinery, automation systems, or similar technical equipment.
• Strong mechanical, electrical, and troubleshooting skills.
• Ability to read wiring diagrams and technical documentation.
• Comfortable using diagnostic tools and test equipment.
• Excellent communication and customer service skills.
• Self-motivated with strong organizational and time management skills.
• Valid driver's license with a clean driving record.
• Ability to lift up to 50 pounds and work in customer environments.
• Basic computer skills for service reports, email, and documentation.
• Willingness to travel as needed.

Preferred Qualifications

• Experience with commercial espresso machines, grinders, or coffee roasting equipment.
• Manufacturer certifications or factory training.
• Experience with electrical controls, PLCs, industrial automation, HVAC, packaging equipment, or food processing equipment.
• Coffee industry or barista experience.
• Bilingual English and Spanish is a plus.

At Roastronix, we're passionate about helping coffee professionals succeed through innovation, education, and world-class technical support.
As the exclusive U.S. distributor for Stronghold Smart Roasters and iRHEA Automatic Pour Over Systems, we work with some of the most respected cafés, roasteries, universities, and coffee professionals across North America. We are also proud to support the U.S. Coffee Championships and many of the country's leading specialty coffee events.
We're looking for an experienced Coffee Equipment Service Technician who enjoys solving technical challenges, working directly with customers, and being part of a growing company that's redefining coffee technology.
If you take pride in your work, enjoy working independently, and want to build a long-term career with an innovative company, we'd love to meet you.