ZipRecruiter

Log In

Rise Internet

60 Rise Internet Jobs Hiring Near You

RISE Internet

Technician, Field Service

Berthoud, CO · On-site

... Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction. * Promotes Rise Broadband services to customers, generating new accounts, service upgrades, and ...

RISE Internet

Technician, Field Service

Berthoud, CO · On-site

... Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction. * Promotes Rise Broadband services to customers, generating new accounts, service upgrades, and ...

Rise Broadband

Site Acquisition Specialist

Irving, TX · On-site

$60K - $73K/yr

September 30, 2026 or until position is filled The Site Acquisition Specialist is responsible for managing cell tower acquisitions and optimization efforts, supporting the growth of the Rise Internet ...

Rise Internet

Manager, Field Market

Irving, TX · On-site

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Manager, Field Market Full Time Sales ...

RISE Academy

RISE Academy Substitute Teacher

San Jose, CA · On-site

$22 - $28/hr

About RISE Education System RISE Academy is a subsidiary of RISE Education System, a 501(c)(3) ... Ability to work with computer tools, including but not limited to, email, internet, word processing ...

Perspective Development

Be Seen First

Phone, TV, & Internet Sales Rep

Itasca, IL · On-site

$800 - $1.2K/wk

Join our winning team as a Phone, TV, & Internet Sales Rep and bring your sports-minded drive to ... to rise above the status quo, leaving an impact not only for ourselves, but also the lives of ...

Perspective Development

Be Seen First

Phone, TV, & Internet Sales Rep

Itasca, IL · On-site

$800 - $1.2K/wk

Join our winning team as a Phone, TV, & Internet Sales Rep and bring your sports-minded drive to ... to rise above the status quo, leaving an impact not only for ourselves, but also the lives of ...

Rise Broadband

Technician, Field Service

Kaysville, UT · On-site

$18 - $22/hr

... Internet Protocol telephone equipment, ensuring optimal functionality and customer satisfaction. * Promotes Rise Broadband services to customers, generating new accounts, service upgrades, and ...

previous pagenext page

Showing results 21-40

All JobsRise Internet Jobs

Rise Internet Jobs Information

Infographic showing various job openings at Rise Internet in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Representative, Customer Retentions

Irving, TX • On-site

Rise Broadband
Telecommunications • 501 - 1,000 employees
Learn more about Rise Broadbandexternal

$18/hr

Full-time

Posted 14 days ago

Rise Broadband rating

5.9

Company rating: 5.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

About the Role

Rise Internet is hiring Customer Retention Agents in the Dallas metro area. In this role, you'll be the last line of defense when customers call to cancel or downgrade their service — whether due to service issues, competitor offers, or billing concerns. Your responsibility is to listen, solve problems, and show our customers why staying with Rise is the right call.

You'll work closely with other departments to resolve account issues and use a mix of sales, negotiation, and problem-solving skills to protect revenue and keep customers happy.

This role offers hourly base pay plus commission on every account you save.

What You'll Do

  • Uncover the real reason a customer wants to leave or downgrade, then resolve the issue and address their concerns
  • Present the value of Rise Internet's products and services in a way that speaks to each customer's specific needs
  • Use strong negotiation and closing skills to save accounts
  • Explain pricing, features, and promotions clearly to help customers make informed decisions
  • Hit or exceed retention targets along with productivity, quality, and customer experience goals
  • Stay current on Rise's products, technology, and promotional offers
  • Track and document outcomes for every save or reinstatement
  • Share feedback with leadership and support teams to help improve the retention program

What You Bring

  • Strong PC and keyboarding skills
  • Prior call center experience (required)
  • Background in sales and/or retention (required)
  • Sharp attention to detail and accuracy
  • Excellent communication skills — verbal, written, and listening
  • Solid decision-making and problem-solving ability
  • Experience handling escalated issues and turning frustrated customers into loyal ones
  • Experience with Word, Excel, and Windows

Working Conditions

This role involves extended periods of sitting, with occasional standing, walking, and use of hands for typing and handling materials. Employees may occasionally lift up to 15 lbs. Vision requirements include close, distance, color, and peripheral vision, plus depth perception and focus adjustment. Work takes place in an open cubicle/shared workspace environment.

Learn more about Rise Internet at riseinternet.com/about

What Rise Broadband employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom