RISE COMMUNITY HOSPITAL

Summary: The Rise On-Site Supervisor will be responsible for interviewing patients, identifying care problems, making referrals to appropriate healthcare services, directing patient inquires and complaints, facilitating satisfactory resolutions.

Essential Functions:

A: Job Specific

• Provides site supervision of On-Site Service Rise employees at multiple locations.
• Oversees the scheduling, training, and evaluation of On-Site Rise Staff, as assigned.
• Travels within all necessary locations to proactively & professionally resolve service questions, problems, and issues.
• Monitor patient flow to ensure proper coverage at all locations
• Holds staff accountable for policy and procedure violations, addressing any performance or conduct issues in a timely, consistent manner.
• Work closely with director on all changes to Rise protocols regarding admissions, inpatient stay and discharge.
• Carrying out patient requests.
• Manage all on-site advocate staff members
• Supporting patients throughout the treatment process.
• Schedules On-site staff to ensure proper coverage
• Serves as main point of contact for all nurses in regard to patient care and behavioral concerns
• Communicating with clients' caregivers, and families to implement treatment plans.
• Resolves complaints by listening to patients and their families; direct them to a physician or supervisor
• Conducting assessments to determine clients' improvements.
• Maintaining client records and treatment reports.
• Collaborating with other healthcare specialists and support organizations goals.
• Responsible for ensuring team members are properly preparing and serving patient meals and supplemental nourishments.

B: Company Specific

• Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty.

• Completes annual health, safety, and education requirements. Maintains professional growth and development.

• Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.

• Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age-appropriate care to the patient population served.

• Reports to work on time as scheduled; adheres to policies regarding notification of absence.

• Attends all mandatory in-services and staff meetings.

• Represents the organization in a positive and professional manner.

• Complies with all organizational policies regarding ethical business practices.

• Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.

• Maintains current licensure/certification for position, if applicable.

• Consistently demonstrates Guest Relation's skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.

• Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.

• HIPAA: Conduct job responsibilities in accordance with HIPAA privacy laws, follow hospital policy in provision of patient confidentiality. Able to identify patient confidentiality issues and reports to proper hospital personnel immediately.
• Compliance: Conducts job responsibilities in accordance with standards set forth in Rise Community Hospital Code of Conduct, Rise Community Hospital policy and procedures, applicable federal and state laws, and applicable standards.
• Employee must maintain a courteous and respectful attitude toward fellow employees, staff, contractors, vendors and the public at all times. Employee must avoid loud, profane, or unprofessional language at all times during the performance of duties. It is immediate grounds for termination if Employee engages in misconduct or is incompetent or negligent in the proper performance of duties or is disorderly, dishonest, intoxicated, or discourteous.

Knowledge/Skills/Abilities:Excellent oral and written communication and interpersonal skills.

Disclaimer:

This description is designed to indicate the general nature and level of work for this position. It is not intended to describe minor duties or other responsibilities that may be periodically assigned.

Qualifications:Education: High School diploma or equivalent Licenses/Certification: BLS Experience:

• Experience and direct contact with clients with behavioral or substance abuse disorders.
• Strong working knowledge of behavioral theory and applied behavior analysis.
• Understanding of the characteristics and behaviors associated with disorders.
• Good communication skills, both verbal and written.
• Ability to handle intense emotional situations.
• Ability to apply behavioral and treatment principles.
• Strong interpersonal skills.
• Excellent stress management skills.