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Rer Restaurant Enterprise

11 jobs near Columbus, OH

Chick-fil-A Front of House Assistant Manager

RER Restaurant Enterprise LLC

Royal Palm Beach, FL • On-site

$18 - $20/hr

Full-time

Medical, PTO

Posted 14 days ago

Key responsibilities

  • Oversee daily operations of the Front of House Department and lead shifts to ensure excellent service.

  • Ensure team members adhere to policies and procedures, maintain high customer service standards, and complete checklists.

  • Foster a positive work environment, hold the team accountable for area responsibilities, and participate in management meetings.

Job description

Front of House Assistant Manager- Royal Palm Beach FSR
Job Summary
As a Front of House Assistant Manager you are responsible for overseeing and managing all aspects of the Dine-In, Carry Out, Drive-Thru, and Third Party experiences in our restaurant. Your primary focus is to align with the goals of the Front of House Director(s) and create a remarkable experience for our guests, centered around friendly team members, a clean environment, with fast and accurate service.
Responsibilities
Operations:
  • Oversee daily operations of the Front of House Department and lead the shifts with excellence during your shift.
  • Ensure team policies and procedures are being maintained by all team members during your shift.
  • Implement and maintain high standards of customer service to ensure a quick and positive dining experience.
  • Ensure the team members are serving guests with excellence and using the Winning Hearts Everyday strategy.
  • Hold the team accountable for completion of their VSBL checklists.
  • Oversee your designated area(s) of responsibility which will many change at determination of the FOH Director(s) (i.e. CEMs, VSBL, Cleanliness, RER Roadmaps, etc)

Leadership Oversight:
  • Foster a positive and collaborative work environment, promoting teamwork, and a �serve others mindset�
  • Ensure you are holding the team accountable for success in your area of responsibility (i.e. maintaining cleaning standards, CEM success metrics, VSBL completion rate, etc)
  • Attend monthly manager meetings to ensure alignment with FOH goals and action plans
  • Meet with FOH AM/PM Manager(s) biweekly to give/receive feedback

Financial Stewardship:
  • Analyze productivity daily and ensure calls are made (set breaks/send people home) to meet productivity goals set by the director team
  • Collaborate with the AM and PM Managers to ensure CEM goals are met monthly and productivity goals are met daily
  • Ensure proper procedures are in place for maintaining our condiment gap and dessert gap goals

Training and Development:
  • Ensure team members are progressing through the RER roadmaps consistently
  • Hold the trainer team accountable for following proper procedures and training consistently, provide feedback to People department to verify trainer performance

Success Metrics:
We know that the FOH Assistant Manager is successfully meeting and exceeding role expectations when the following items are met:
  • Productivity is at or above 90
  • Speed of service is at or below 4 minutes
  • Area(s) of Responsibility Success Metrics are met:
    • Cleanliness- Weekly cleanings done, Ecosure @ 1
    • CEM Scores: Order Accuracy, Fast Service, Taste, and Temperature scores meet or exceed market averages
    • AHA timers at 98%
    • VSBL completion rate 100%
    • RER Roadmaps- All team members with 6 month tenure have at least completed their intermediate checklist

Perks:
  • Great company
  • Competitive Base Pay - range is $18-$20 per hour (based on 45 hour work week)
  • Health Insurance
  • Paid Time Off
  • Meal privileges
  • Flexible schedule/ Sundays off
  • Positive work environment

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