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Network Services Engineer

About QualityIP: QualityIP is one of the fastest-growing technology companies in the IT support industry. We offer comprehensive IT department services, including Service Desk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning. Our collaborative approach ensures that we provide the best-fit technology solutions to meet our customers’ business objectives.

Position Overview: We are currently in search of a seasoned and self-driven Network Services Engineer. This role encompasses a diverse range of responsibilities, potentially including project management, strategic planning, and sales support. The ideal candidate will possess excellent communication skills, capable of articulating intricate technical matters to audiences of varying technical proficiency levels. A strong work ethic is fundamental to excel in this role.

Note: This position requires regular on-site work. Candidates must live locally; we are unable to consider applicants residing out of state.

Key Responsibilities:

• Collaborate closely with network colleagues to ensure the seamless and dependable operation of software and systems, aligning with business objectives and processes.
• Oversee and uphold network infrastructure integrity, encompassing LAN, WAN, WWAN, and Internet connections.
• Configure, maintain, and provide support for customer infrastructure as required.
• Exercise vigilance in monitoring network security to safeguard against external, internal, or program-based breaches.
• Play an integral role in shaping network security strategies and protocols.
• Maintain efficient backup and continuity solutions across primary and secondary locations, as well as customer premises.
• Employ network monitoring tools to ensure timely identification and response to network anomalies.
• Serve as an escalation point for network systems operational challenges.
• Develop and uphold comprehensive documentation related to system configuration, mapping, processes, and service histories.
• Enhance performance by promptly addressing network issues, conducting troubleshooting, and scheduling necessary upgrades.

Qualifications and Skills:

• Demonstrated expertise in infrastructure design and implementation.
• Proficiency in devising solutions for intricate routing demands.
• Junior-level mastery of firewalls, switches, wireless, and other networking components.
• Curiosity, self-motivation, and an eagerness to continuously learn.
• Capacity to work autonomously and collaboratively with cross-functional teams.
• Willingness to mentor less-experienced colleagues.
• Ability to provide valuable insights, guidance, and best practices in problem-solving scenarios.
• Strong aptitude for critical thinking, problem resolution, and informed decision-making.
• Dedication to delivering excellent customer service.

While a bachelor’s degree, networking certifications, ConnectWise experience, and general technical systems understanding are advantageous, they are not obligatory.

Cultural fit: We are a family-owned business that values accountability, professionalism, and individual growth. At QualityIP, your voice is heard.

Benefits:

• Competitive salary with performance-based incentives.
• Medical Mutual Health Insurance with HSA & ancillary benefits.
• John Hancock Retirement Account – Simple IRA with 3% company match.
• Flexible scheduling options.
• Paid Time Off.
• Certification Assistance- 100% reimbursement for training, course materials, and testing fees.
• Free company apparel.
• Microsoft Workplace Discount.
• Keeper Password Manager.
• CompTIA content & exam voucher discounts.

Compensation: The salary range provided for this position is based on various factors, including, but not limited to, prior employment history, job-related knowledge, education and training, skills, and geographic location. Individual compensation within the range will be determined based on these and other job-related factors.

If you have exceptional organizational skills and thrive in a high-profile team environment, we would love to meet you!