Quality One

Position Overview:

The ZipKord Program Manager is responsible for managing and growing ZipKord customer programs from prospecting and account setup through launch, ongoing support, and expansion. The role serves as a key liaison between customers, distributors, sales, operations, supply chain, marketing, and internal leadership. This position combines program management, account management, and new business development with a strong focus on customer experience, revenue growth, and successful execution of ZipKord accessory programs.

Job Duties and Responsibilities

• Manage ZipKord customer programs and accounts from initial opportunity and onboarding through ongoing execution, support, and growth.
• Develop new business through prospecting, customer outreach, field visits, product presentations, samples, follow-up, and relationship building.
• Manage and grow business across key channels including hospitality, car rental, movie theaters, vending and micro-markets, airports, entertainment, and other retail or non-traditional channels.
• Maintain and grow distributor relationships, including coordinating product setup, pricing, item information, customer opportunities, orders, and program expansion.
• Serve as a primary point of contact for customers and partners, providing timely communication regarding products, pricing, orders, inventory, displays, launches, and program needs.
• Coordinate new customer onboarding, including account setup, pricing, product assortment recommendations, samples, ordering processes, merchandising, and launch requirements.
• Plan and execute customer pilots and ongoing programs, including product selection, displays, inventory requirements, timelines, and customer deliverables.
• Prepare customer-facing pricing sheets, proposals, presentations, sales sheets, product recommendations, opening orders, and other program materials.
• Coordinate with purchasing, warehouse, supply chain, finance, marketing, sales, and other internal teams to ensure customer requirements and program deadlines are met.
• Monitor customer orders and assist with resolving shipping, inventory, invoicing, pricing, product, and fulfillment issues.
• Track account activity, sales performance, program results, inventory needs, and opportunities for additional product placement and revenue growth.
• Conduct regular customer and prospect visits to evaluate merchandising, identify needs, present products, strengthen relationships, and develop new business.
•  Maintain organized customer records, pricing, program documentation, follow-up activities, and status updates.
• Support product launches, promotions, trade shows, customer meetings, and other sales or marketing initiatives as needed.
• Other job-related duties as assigned by supervisor.

Technical Competencies

• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• Working knowledge of CRM, ERP, order management, and e-commerce systems; NetSuite experience preferred.
• Ability to create and maintain pricing sheets, proposals, presentations, sales reports, customer records, and program documentation.
• Ability to analyze sales, inventory, and account activity to identify trends, needs, and growth opportunities.
• Strong written and verbal communication skills for customer presentations, internal coordination, and partner management.

Job Specific Requirements and Qualifications

• Strong sales, account management, program management, and customer relationship skills.
• Demonstrated ability to manage multiple accounts, projects, deadlines, and priorities in a fast-paced environment.
• Ability to prospect for new business, conduct customer meetings, present products, and follow through on sales opportunities.
• Strong organizational, problem-solving, negotiation, and follow-up skills.
• Ability to work independently in the field and collaboratively with cross-functional internal teams.
• Professional communication and presentation skills with the ability to work with customers, distributors, vendors, and senior leadership.
• Ability to travel locally and regionally for customer visits, meetings, events, and program support as required.

Certification and License Requirements

• Valid driver's license and reliable transportation required for customer and prospect visits.
• No specific professional certification identified as a requirement in the available research.

Special Requirements and Working Conditions

• Regular local and regional travel to customer and prospect locations; position includes both office-based and field-based work.
• Must be able to lift 50 pounds.
• Must be able to stand for 6 hours.
• Must be able to sit for 3 hours.
• Must be able to pick items up from low shelves.
• Must be able to climb stairs.

Work Experience:

• 3+ years of experience in program management, account management, business development, sales, customer success, or a related role preferred.
• Experience managing B2B customer relationships, distributors, retail programs, or consumer products preferred.
• Wireless, mobile accessories, hospitality, vending, retail, distribution, or related industry experience is a plus.

Education:  

• Bachelor's degree in Business, Marketing, Communications, Management, or a related field preferred; equivalent relevant experience may be considered.

Training Requirements:  

• Training on ZipKord product assortment, pricing, customer programs, distributor processes, internal systems, order flow, and company procedures.
• Ongoing product, sales, account management, and system training as required.