Qol Restaurant Group

Description

Department: FOH Accountable To: FOH Management

FLSA Status: Hourly Variable - Non-Exempt

A server must demonstrate the ability to multi-task in a fast paced environment and utilize skills to accommodate guest requests and provide each guest with an excellent dining experience. A server is also to assist in stocking, cleaning and other basic side work tasks while upholding FOH service standards. A server must help to maintain a safe and sanitary work environment.

In addition, they must be able to interact with guests - remaining friendly and flexible-resulting in the best guest experience possible. The guest and their experience will always be paramount.

Key Performance Elements/Essential Functions

• Demonstrate the ability to multi-task in a fast paced environment
• Outgoing, friendly and courteous demeanor
• Attention to detail and ability to stay organized
• Effective communication skills in various situations
• Adheres to sanitation, safety, and alcohol beverage control policies.
• Assists guests in selecting food and beverages by presenting menu; offering cocktails and other beverages; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
• Is able to address guests' special dietary needs and special requests
• Serves orders by picking up and delivering guests' choices from bar and kitchen; delivering accompaniments and condiments as needed
• Maintains table setting

o Removing courses as completed

o Replenishing utensils

o Refilling beverages

• Concludes dining experience by acknowledging choice of restaurant, thanking guests and inviting them to return.
• Delivers bill in a timely manner and accurately processes payment, returning change or credit card and signature slip to guests
• Interacts with the staff and guests in a positive manner as to achieve our desired result of achieving 100% guest satisfaction.
• Knowledge of the menu in order to assist with guest inquiries/requests as well as be able to accurately identify food and beverage items
• Assisting in other essential FOH duties, including but not limited to:

o Answering phones

o Taking to go orders and handling payments accurately

o Accepting reservations and managing them in order to prevent over booking of the restaurant

o Assisting hosts in greeting and seating of guests

o Assisting expos in delivering of food to guests

o Assisting bussers with pre-bussing, bussing and resetting of tables

• Completes tasks for each shift according to the needs of the restaurant.

Other

Regular attendance in conformance with the standards, which may be established and or altered by Twigs Bistro and Martini Bar from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the restaurant.

Upon employment, all employees are required to fully comply with the Twigs Bistro and Martini Bar rules and regulations for the safe and efficient operation of our properties. Employees who violate the Twigs Bistro and Martini Bar rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Qualification Standards

Education:

Any combination of education and experience equivalent that provides the required knowledge, skills, and abilities. High school education is preferred.

Experience:

Minimum (1) year full service restaurant experience required.

Licenses or Certificates:

Ability to obtain any government required licenses or certificates. For example: Local health department certification and state liquor control board certificate. CPR certification and/or first aid training preferred.

Grooming:

All employees must maintain a neat, clean, and well groomed appearance (specific standards available in our employee training manual)