Purvis Systems

Job Summary:
PURVIS Systems is a technology solutions partner that develops mission-critical solutions for government agencies. They are seeking a Support Technician responsible for troubleshooting, maintenance, and repair of the Fire Station Alerting System, while also providing support for associated hardware, software, and network components.
Responsibilities:
• Maintain a professional, helpful demeanor representing PURVIS as the first layer of support
• Take responsibility and ownership of assigned support tickets, telephone calls and emails
• Provide on-call support on a rotating basis, including telephone support after hours and on weekends
• Provide Tier1 troubleshooting for end user issues (customers and subcontractors)
• Troubleshoot, upgrade, maintain system applications, including proprietary applications
• Provide oversight of maintenance on all related system peripherals (i.e., thermal printers, UPSs, terminal servers, relay cards, HDMI Extenders, Serial to Ethernet converters, etc.)
• Assist in identifying issues and topics for knowledge base topics and documentation
• Test and diagnose to maintain test lab environment
• Support on-site customer testing and cutovers
• Maintain and test all remote VPN clients, (Example: Net Motion, Cisco Connect)
• Provide other duties as identified and assigned
Qualifications:
Required:
• 2+ years of work-related experience in the field of IT Support
• Associate’s Degree or higher in Information Technology, Computer Science or related field
• Possess a technical school or apprenticeship program in related field of electrical or electronic support must have a minimum of 2-3 years of work-related experience
• Knowledge of and experience in configuring desktop and laptop computers with Windows 7 and 10
• Must have working knowledge of standard network protocols
• Candidate must demonstrate experience in system deployments
• Knowledge of troubleshooting hardware related issues remotely, such as working with customers and subcontractors to troubleshoot and test installed IP configured devices, wiring issues and/or software configuration related issues
• Hands-on experience with professional or commercial audio systems, including amplifiers, speakers, mixers, or digital signal processors
• Strong understanding of audio troubleshooting, such as diagnosing hums, ground loops, low-level audio, or communication issues between control and amplification systems
• Familiarity with audio wiring standards and best practices, including balanced/unbalanced signals, impedance matching, and installation of rack-mounted audio components
• Possess excellent organizational, interpersonal, and communication skills
• Attend to detail as it pertains to observing, asking the right questions to drill down to cause, and recording findings effectively
• Be able to establish and maintain effective working relationships with co-workers and customers
• Be able to work independently and flexibility to support project requirements
Company:
Provides innovative solutions for defence and space . Founded in 1973, the company is headquartered in Middletown, USA, with a team of 201-500 employees. The company is currently Growth Stage.