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Purple Communications

18 Purple Communications Community Relations Manager Jobs Hiring Near You

Purple Communications, Inc

Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

Purple Communications, Inc. is a leading provider of communication services for the deaf and hard of hearing communities. The Help Desk Technician will provide fast technical assistance on company ...

Purple Communications Inc

HR Generalist II

Austin, TX · On-site

... communication services for the deaf and hard-of-hearing communities. As a leading provider of ... Partners with managers to address gaps. * Facilitates background checks, onboarding, and ...

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Infographic showing various Community Relations Manager job openings at Purple Communications in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% Physical, and 25% Remote job distribution.

Help Desk Technician

Purple Communications, Inc

Austin, TX • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 19 days ago

Job description

Job Summary:
Purple Communications, Inc. is a leading provider of communication services for the deaf and hard of hearing communities. The Help Desk Technician will provide fast technical assistance on company computer systems, ensuring a secure and stable computing environment for employees while troubleshooting and resolving technical issues.
Responsibilities:
• Serving as a point of contact for company employees seeking technical assistance over email, in-person, or through the JIRA Service Desk ticket system
• Perform software/hardware troubleshooting of end user issues remotely using various tools
• Determine the best solution based on IT policies
• Assign priority levels to support requests and projects, then see them through to completion
• Ensure a JIRA Service Desk Ticket exists for all support cases that are reported
• Follow-up and provide updates on JIRA Service Desk tickets, including resolution steps
• Identify and suggest possible improvements to IT procedures or processes
• Document all Helpdesk processes and procedures in Confluence
• Update and Patch operating systems, 3rd party software, etc.. to maintain a secure computing environment
• Troubleshoot and repair hardware issues on desktops, laptops, and various PC accessories
Qualifications:
Required:
• A strong desire to learn American Sign Language and the ability to adjust to a deaf culture working environment is required
• Able to build and image end-user computers
• Experience working with an ITIL Service Desk product for tracking issues and resolution
• Experience with Active Directory, and the full Office 365 Suite
• Experience setting up, configuring, and troubleshooting VPN client issues
• Experience configuring and troubleshooting cell phones (Android/IOS)
• Experience in providing Zoom video conferencing support
• Able to effectively communicate with company employees whose technology experience is varied
• Customer-focused and problem-solver
• Minimum 5 years of experience as a Help Desk Technician in a Windows environment
• Advanced technical knowledge of Win 10, Win 11, and Apple Mac OS
Company:
ZP is America's leading provider of Video Relay Services (VRS), Video Remote Interpreting (VRI), CART & Captioning Services, and on-site ASL interpreting - born from the union of two trailblazers: ZVRS and Purple Communications. Founded in 1994, the company is headquartered in Rocklin, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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