Centralize the relation with the France&Benelux Customers in the order to cash process
Review and provide information about the situation of their orders
Deal with EDI/ SAP/e-mail orders
Review and provide logistic or descriptive information of products
Inform the customer of the out of stock that affects the orders
Tasks within the Order & Delivery management process
Unblock the EDI orders, in EDI workflow and solve the problems to be able to create the sales order.
Review and unblock the orders for delivery.
Delivery issues/delay management
Modify orders and deliveries
Interlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faults
'Transport' management
Group deliveries to be prepared and shipped together to the customer.
Transport follow-up with Delivery Monitoring
Claims management
Claim reception and analysis
Creation of Credit/Debit note in the system and register customer complaints
Customer relationship
Day to day communication and provide solutions to customer requests
Analyze and share functional KPIs with customer to detect improvement areas.