Prologue
Prologue

9 Prologue Jobs Hiring Near You

Prologue is partnering with an early-stage Nonprofit software startup that is revolutionizing the way mission-driven organizations leverage technology. They are looking to bring on a Customer Success ...

Prologue is partnering with an early-stage Nonprofit software startup that is revolutionizing the way mission-driven organizations leverage technology. They are looking to bring on a Customer Success ...

Prologue is partnering with an award-winning fundraising team in Charlotte NC to find a dynamic and experienced Director of Fundraising. The Role: Reporting to the Executive Director, the Director of ...

Prologue Jobs Information

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Infographic showing various job openings at Prologue in the United States as of May 2026, with employment types broken down into 64% Full Time, 18% Part Time, and 18% Temporary. Highlights an 100% Physical job distribution.
Customer Success Manager

Customer Success Manager

Prologue

Pomona, NY • Remote

$125K/yr

Other

Medical, Dental, Vision

Posted 22 days ago


Job description

Prologue is partnering with an early-stage Nonprofit software startup that is revolutionizing the way mission-driven organizations leverage technology. They are looking to bring on a Customer Success Manager to drive renewals and expansion across their top 30-40 Enterprise Accounts. This is an exciting opportunity to join a growing company and make a direct impact on nonprofit organizations through cutting-edge solutions.
Day-to-Day Responsibilities:

  • Own and manage relationships with the top 30-40 Enterprise Accounts, ensuring high retention and satisfaction.
  • Develop and execute strategic account plans to drive renewals, expansion, and upsell opportunities.
  • Act as a trusted advisor to nonprofit clients, understanding their goals and helping them maximize platform value.
  • Collaborate cross-functionally with Sales, Product, and Support teams to advocate for customer needs and enhance the customer journey.
Requirements:
  • 2-4+ years of Customer Success, Account Management, or related experience, preferably in B2B Nonprofit SaaS.
  • Proven track record of driving renewals and expansion with Enterprise-level accounts.
  • Strong relationship-building skills with the ability to engage executive stakeholders.
  • Experience working in a fast-paced, early-stage startup environment is a plus.
Compensation & Benefits:
  • Competitive base salary with total on-target earnings (OTE) up to $125K.
  • Remote-friendly work environment with flexible scheduling.
  • Comprehensive health, dental, and vision insurance.
  • Career growth opportunities in a rapidly scaling company serving the nonprofit sector.

Interested in making a real impact? Apply now, or email directly at matt@prologuerecruit.org, to join a mission-driven team helping nonprofits succeed with innovative nonprofit solutions!