Protech It

ProTech IT Solutions, a New Charter Technologies Company, is a fast-growing Managed Service Provider (MSP) based in Torrington, CT.
We are seeking a skilled and client-focused System Administrator (also may be referred to as Level 1 Support Engineer, L1 IT Engineer, or IT Support Technician) to join our team. This role supports clients both remotely and on-site in Torrington, CT.
We’re looking for a proactive, enthusiastic, and technically adept professional who thrives in a team setting and is passionate about delivering exceptional IT support and solutions.

Key Responsibilities

• Deliver remote and on-site technical support to clients with professionalism and urgency
• Monitor client systems to help identify and flag potential issues before they cause downtime
• Collaborate with clients to understand their basic IT needs and escalate more complex issues as needed
• Provide first-level troubleshooting support for Microsoft Windows Server environments and Windows 10 workstations
• Assist with Office 365 administration, including basic user management and email configuration support
• Support fundamental network protocols such as TCP/IP under the guidance of senior staff
• Utilize RMM tools (e.g., ConnectWise) for day-to-day system monitoring and ticket management
• Assist senior engineers with basic cloud infrastructure support tasks in Azure and AWS environments
• Document all technical procedures and client interactions accurately in the ticketing system
• Escalate complex or unresolved issues to L2/L3 engineers in a timely manner

Required Qualifications

• 1–2 years of experience in IT support or a related field; internship or help desk experience a plus
• Basic familiarity with Microsoft Windows Server and Windows 10 environments
• Foundational understanding of networking concepts and system administration
• Strong troubleshooting and problem-solving mindset, with a willingness to learn
• Excellent communication and organizational skills
• Ability to multitask and work independently or as part of a team
• Reliable commute to Torrington, CT or willingness to relocate

Benefits

• Health Insurance
• RTO (Responsible Time Off)
• 401(k) Matching

Schedule

• 8-hour shift: 8:30 AM – 5:30 PM

Location: Onsite - Torrington, CT
Job Type: Full-Time
Salary: $55,000 annually

ProTech IT Solutions was founded in 2012 by Johnson Abraham. His personal belief is that technology should be delivered the same way customers are served at a five-star restaurant or hotel – with white-glove service. Using this service model, our firm has experienced significant growth.

With our talented team of engineers, we have the pleasure of working with clients from a variety of industries, including, financial services, manufacturing, health care, real estate, and many more. These varied experiences have given our Protech Team the opportunity to refine our white-glove service across many industries.

At our core, we are an organization of creative problem solvers who genuinely care about the quality of their work. We believe our greatest IT accomplishment is to delight our clients by leveraging technology to not only simplify business processes, but to give them a sustainable competitive advantage.