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Band 8

Prince Waikiki General Manager

Reporting to the President of Prince Resorts Hawaii, the General Manager is a strategic business leader responsible for all aspects of property operations of Prince Waikiki and Hawaii Prince Golf Club to ensure optimum performance and continual improvement in six Key Result Areas: 1) top line growth 2) profit and financial control 3) guest service and satisfaction 4) employee productivity and morale 5) sales and marketing 6) property maintenance and appearance.

Holds the property leadership teams accountable to achieve profitability, increase guest satisfaction, improve efficiency while maintaining company standards, instills financial accountability and strategic planning to ensure long term profitability.

General Duties

• Demonstrates and promotes a commitment to providing the best possible experience for guests and employees.
• Works with shareholder representatives to achieve goals and objectives of ownership.
• Develops and implements a strategic and tactical business plan to attain key goals and objectives.
• Ensures repairs, safety issues, cleanliness, and general upkeep of the property are promptly addressed and handles guest complaints with the Hotel Manager and Hotel Assistant Managers.
• Organizes detailed information, delegates assignments, prioritizes tasks to meet deadlines.
• Serves as a representative of the Company in community and public events. Active in community volunteer and mentorship opportunities; and networks with key industry leaders and officials.
• Performs all other duties and completes projects as assigned by the President including (but not limited to) the following areas:
• Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted net profit.
• Responsible for preparation of annual budget, financial reconciliation, weekly forecasts, and revenue management.
• Manages labor standards and direct expenses and takes necessary corrective action to achieve maximum flow through to the bottom-line profit.
• Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of rebates.
• Monitors balance sheet and usage of cash by monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.
• Works closely with Director of Sales & Marketing to manage all aspects of sales activities to develop revenue generating strategies for the property including but not limited to developing annual sales and marketing plan, setting goals, meeting revenue objectives, completing competitive surveys, group bookings, monitoring all market segment productivity, and analysis of key sales reports.
• Participates in key sales activities to promote sales and public relations efforts, and ensures sales strategy is aligned with brand strategy.
• Identifies and seeks out potential business in all key markets. Maintains relationships with top producing companies and key people to increase top line growth.

Guest Satisfaction

Promotes 100% guest satisfaction throughout property.

Ensures that all guest-related issues are resolved efficiently and effectively in a manner consistent with the company’s goals and objectives.

Employee Management

Creates and coaches a high-performance Executive Committee committed to continuous improvement and positive results.

Sets strategic direction and manages the hotel staff with emphasis on key Directors. (Finance, Engineering, Food and Beverage, Human Resources, Rooms, Sales and Public Relations, Loss Prevention and Golf).

Mentors and develops management team members by providing learning opportunities, assigning new tasks and responsibilities, evaluating team member strengths and weaknesses, and providing essential training programs to improve performance and growth opportunities.

Carries out management responsibilities in accordance with the organization’s policies and applicable laws and regulations. Responsibilities include but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; supervising and directing both subordinate and non-subordinate personnel.

With Human Resources, conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.

Ensures employee-related issues are resolved consistent with company policies.

Other Duties

Working knowledge/experience of all aspects of hotel operations including Reservations, Sales, Marketing, Rooms, Food and Beverage, Accounting, Golf Operations, Security, and Engineering.

Working knowledge of office equipment, computers, hotel operating programs, and software including Microsoft Outlook, email, Word, Excel & PowerPoint.

Work Hours

Full-time hours must have flexible availability and be able to work varied days / hours.

Additional Requirements

• Ability to use good judgement in all situations.
• Ability to effectively communicate verbally and in writing to all levels of employees and department managers.
• Ability to work respectfully with company personnel and outside entities.
• Able to manage stressful and confrontational situations in a professional manner, and proactively seek solutions.
• Ability to be mobile throughout the hotel, property, and ability to lift to 25 lbs. occasionally.

Education and Experience

• BA or MA in Business Administration, TIM preferred, or ten (10) years related hospitality management experience.

The above information in this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform this position's essential functions.