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Operations & Client Care Manager

Job Type: Part-Time

Pay: $28.00–$35.00 per hour (based on experience)

Work Location: Primarily remote with local travel for client consultations and community outreach. This position is expected to transition to a hybrid/in-office role as the agency continues to grow.

MUST RESIDE IN MASSACHUSETTS. THIS IS A HYBRID ROLE!

About Prestige Healthcare

Prestige Healthcare is a non-medical home care agency committed to providing compassionate, dependable care that helps seniors and adults remain safe and independent in the comfort of their own homes.

We are seeking an experienced, organized, and compassionate Operations & Client Care Manager to oversee day-to-day agency operations while serving as the primary point of contact for clients, families, and caregivers.

This role is ideal for someone who enjoys building relationships, solving problems, working independently, and helping deliver exceptional client care.

Key Responsibilities

Client Care & Operations

• Conduct consultations with prospective clients and their families.
• Complete in-home client assessments and develop individualized care plans.
• Serve as the primary point of contact for clients and families throughout services.
• Respond promptly to client questions, concerns, and service requests.
• Coordinate service changes and communicate updates with caregivers.
• Monitor client satisfaction and proactively address concerns.
• Maintain accurate client documentation and records.

Caregiver Relations

• Serve as the primary point of contact for caregivers regarding day-to-day operational matters.
• Respond to employee questions regarding assignments, schedules, company policies, and procedures.
• Receive and coordinate employee call-offs and time-off requests.
• Communicate staffing needs and operational updates with agency leadership.
• Address caregiver concerns professionally and assist with conflict resolution.
• Support a positive, accountable, and team-oriented work environment.

Recruitment & Onboarding

• Review employment applications.
• Conduct caregiver interviews.
• Coordinate onboarding for newly hired employees.
• Ensure employment documentation is completed and maintained.
• Assist with maintaining employee personnel records.
• Coordinate employee orientation and training requirements.

Business Development

• Respond promptly to new client inquiries and referrals.
• Follow up with prospective clients and families.
• Represent Prestige Healthcare at networking events, community presentations, and outreach opportunities.
• Build and maintain relationships with referral sources, healthcare professionals, senior centers, rehabilitation facilities, and community organizations.
• Support agency growth through relationship-building and community engagement.

Administrative Responsibilities

• Answer incoming phone calls and monitor agency email during scheduled work hours.
• Maintain organized client and employee records.
• Communicate regularly with agency leadership regarding operational updates.
• Assist with additional administrative and operational duties as needed.

Qualifications

Required

• Must reside in Massachusetts
• Minimum of 2 years of experience in home care, healthcare, assisted living, medical office administration, healthcare operations, case management, or a related field.
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and time management skills.
• Ability to work independently with minimal supervision.
• Professional, compassionate, and customer-service oriented.
• Proficiency with Microsoft Office and Google Workspace.
• Valid driver's license and reliable transportation.
• Ability to travel locally for consultations and community outreach.
• Availability for occasional evenings and weekends as business needs require.

Preferred

• Previous leadership or supervisory experience.
• Experience interviewing and onboarding employees.
• Experience coordinating caregiver schedules.
• Experience using ADP or similar HR software.
• Knowledge of non-medical home care operations.

Schedule

• Part-time
• Flexible schedule based on agency needs
• Occasional evenings and weekends required for client consultations and operational needs

Benefits

• Flexible work schedule
• Mileage reimbursement for approved business travel
• Professional growth and advancement opportunities
• Opportunity to play a key leadership role within a growing healthcare organization
• Supportive and collaborative work environment

At Prestige HealthCare, our mission is to enhance patient well-being by connecting healthcare professionals with opportunities that support their growth. We are rooted in compassion, empathy, and enthusiasm, providing 24-hour care and timely responses to ensure that both professionals and patients receive the resources they need. Our unwavering commitment to integrity guarantees the highest quality of care, making us the trusted partner for families seeking reliable support and for professionals dedicated to their craft. We strive to be the premier choice for those in search of compassionate, dependable care.