Precision Tech Home Services

Customer Service Representative / Dispatcher
Precision Tech Home Services — Serving New Jersey Since 1989

Precision Tech Home Services is a trusted leader in Electrical, Plumbing, HVAC, and Generator solutions for residential and commercial clients. With over 35 years in business, we pride ourselves on delivering reliable service and top-notch customer care. We’re seeking a proactive and detail-oriented Customer Service Representative / Dispatcher to join our growing team!

What You’ll Do

• Serve as the first point of contact for customers — answer inbound calls and assist with needs professionally and efficiently
• Schedule and dispatch technicians to HVAC, plumbing, electrical, and generator service calls
• Coordinate job routing geographically for efficient technician travel
• Perform customer follow-ups after service to ensure satisfaction
• Schedule sold estimates and follow up on open estimates to help convert leads into booked jobs
• Track maintenance memberships — follow up and book upcoming service visits
• Maintain accurate notes, job details, and tracking in ServiceTitan
• Monitor technician progress and ensure a smooth workflow throughout the day
• Assist with light accounts receivable needs, including collecting payments when needed
• Support the operations team with administrative duties as needed
• Provide excellent communication between customers and technicians to ensure a positive experience

What We’re Looking For

✅ Minimum 2 years’ experience in a home services dispatch or call center environment
✅ ServiceTitan experience — REQUIRED
✅ Working knowledge of HVAC and plumbing services
✅ Excellent multitasking and time-management skills
✅ Strong customer service skills and a confident phone presence
✅ Organized, proactive, problem-solving mindset
✅ Team-oriented attitude and willingness to help where needed