60 Precise Systems Helpdesk Specialist Jobs Hiring Near You

As a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service. Powered by our highly skilled workforces, we provide expert consultation on network and weapons systems acquisition programs, maintenance/modernization programs, and sustainment programs with solutions in Digital Transformation, Advanced Engineering, Physical Sciences Research, Platform Lifecycle Support, and Technical Services. Since our establishment, we have demonstrated and perfected our ability to manage the customer's needs, no matter how complex – offering exceptional service and the Precise solution.

We are currently seeking a Navy Correspondence Analyst/ETMS2 to support our Washington, DC customer.

• Creating a Process to Manage task workload: Create an agile process to manage the ETMS2 (Enterprise Task Management Software Solution) task workload, tracking high visibility tasks and ensuring tasks are properly captured, routed and tracked to completion with proper follow up as required. Also create any required templates that may be used across the enterprise to encourage consistency in responses.
• Create a Plan of Actions & Milestones that shows how the ETMS2 (racking process can be implemented across the NAVSEA enterprise.
• Assist NAVSEA activities with managing formal tasks to completion, having knowledge of the NAVSEA chain of command and general operations. Must possess the ability to communicate up and down the chain of command. Also ensure NAVSEA coordination occurs for tasks to be executed in a timely manner (ideally as required in the tasker) by helping action officers understand task requests.
• Additionally, as needed at certain levels, support the creation of key response artifacts by collecting and organizing documents as necessary to ensure completeness and consistency in responses across the enterprise.
• Assist the Government in identifying and focusing on high priority taskers. This includes Congressional inquiries, the Office of the Secretary of the Navy, and/or the Office of the Chief of Naval Operations' taskers that demand flag/Senior Executive Service level attention.
• Create and use an executive dashboard that clearly shows the task status across the NAVSEA enterprise.

At a minimum, the dashboard will:

• Display task status by NAVSEA activity.
• Display task status by due date.
• Display task status by priority.
• Embed flexibility so that data can be formatted and exported to support periodic update briefs to leadership.
• Leverage the Jupiter platform and dashboard capabilities as much as possible.
• Leverage Flank Speed capabilities as much as possible.

• Bachelors Degree or Associate’s Degree with minimum 2 years equivalent relevant work experience.

• Must have direct experience handling DON Correspondence.
• Must be independent, highly organized and able to work on multiple projects with competing deadlines at the same time.
• Must be resourceful, take initiative, and be able to execute high-quality, high-visibility products in accordance with deadlines.
• Must have excellent written and verbal communication skills, using correct spelling and grammar.
• Must possess the ability to work under direction and independently, be self-motivated, and results oriented.
• Must be a team player able to work with government and contractor technical and administrative teams and possess strong customer service skills.
• Must have 3 years of experience.

Must currently hold and maintain a Secret security clearance. Due to the sensitivity of customer related requirements, U.S. Citizenship is required.

Precise Systems values employee contributions, promotes diverse opportunities for professional growth, and prioritizes overall well-being. Our comprehensive professional services benefits package includes health insurance, life and accidental death and dismemberment coverage, disability insurance, retirement plans, holiday pay, employee-managed leave, and professional growth opportunities.

We recognize exceptional performance and alignment with our core values through our STAR Award recognition program.

Compensation at Precise Systems is determined by various factors, including education, experience, skills, competencies, and contract-specific requirements. The salary range for this position is $44,819.01 to $75,000 (annualized USD). This range represents the standard pay for this role and is just one component of Precise Systems’ total compensation package.

Precise Systems is committed to fair and equitable pay practices in alignment with applicable pay transparency laws and equal employment opportunity standards.

Precise Systems and its subsidiaries are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment and shared Vision and Values of Integrity, Respect, and Responsibility allow us to leverage differences, encourage innovation, and expand our success in the global marketplace. Precise Systems and its subsidiaries are Equal Opportunity /Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, status as an individual with a disability, or any legally protected status under federal, state, or local law.