Preactive IT Solutions

THIS IS A FULL-TIME IN-OFFICE POSITION. NO REMOTE WORK.

*** To apply for this job, please click the apply button and complete the assessment at the link below.
If you do not complete the assessment, you will not be considered for this job. ***

Entry Level - IT Help Desk

We are the IT Department for many local businesses.

We need someone to work on our help desk, answer calls, create support tickets and help our customer users. We work with many different customers to resolve many different technical issues. You have to be part techie and part human. Sort of a hybrid.

We are looking for an entry level person with an aptitude for tech and customer service. In this job you are always growing.
As your skills grow, you will do more and more project work (server migrations, Office 365 migrations, onboarding new clients, etc.)

It is important that you understand our company core values. If you don't align with these, you may be a better fit for a different company.
If you do align with these core values, you are going to have a great time working with us.

Extreme Ownership. This means we are driven, motivated, hard-working, resilient, tough and we place great value on details and results

Customer Service Excellence. This means that when we deal with our customers, we treat them with respect, we communicate clearly, we set proper expectations and we execute. We go out of our way to help our customers stay productive. We get a high from solving their problems. Customer Service Excellence is not possible without Extreme Ownership.

Constant Improvement. This means we are quick learners, we consistently execute, we are super smart and we are hungry for learning and improvement. You will be expected to learn a lot and earn certifications.

Friendly & Sociable. This means we are likeable and fun. We have created a fun place to work, but it can be brutal. It takes a special kind of employee to survive here without crying in your pillow at night. But if you enjoy public ridicule and midget wrestling, this is the place for you. You are Friendly & Sociable and you’ll last a long time here.

If none of that scared you off, then continue to read about the job below. When you click the Apply button, you'll have to take some testing that will let us know how fast you can type and what your aptitude for this kind of work is.

Services we Provide:

• Help desk/remote support
• Onsite support
• Network troubleshooting
• Server installs
• Virtual Server Administration
• MS Office 365 Migrations
• VPN/Firewall Support
• Onsite and Offsite Backup Management
• Monitoring
• Managed Security Services: AV, Network Security, Firewall, Mail Filtering, Dark Web Monitoring, etc.
• And anything else the IT Department would need to do in a small business

Required Skills:

• Good interpersonal skills. We work with a lot of different customers. Sometime they are happy to see you. Sometimes they aren't. You may, from time to time, have to talk one off the ledge. It's just part of customer service. But... the better we do... the smoother things are for the customer.
• Good communications skills both verbal and written. You must be able to relay pertinent technical details by phone when communicating with other techs. You also must be able to document IP addresses, passwords, store device configs, etc. in such a way that those who come behind you can use the information. We use IT Glue for documentation.

Skills You Will Quickly Learn:

• Using a PSA Tool
• Using an RMM Tool
• Understanding of DNS and DHCP
• Ability to diagnose network connectivity issues. (This seems to separate the men from the boys right here)
• Active Directory, Folder/File Permissions, Security Groups
• Microsoft Outlook and experience using it with Office 365
• Office 365 Administration
• Hardware diagnosis

Bonus Skills That You Probably Don't Have Yet:

• Firewall/router config
• Virtual Server Management on VM Ware or Hyper-V
• Server RAID Configs