Practice Paradigm

Practice Paradigm is seeking an experienced Dental & Medical Practice Management Software Trainer to join our implementation team as an Independent Contractor. This individual will play a critical role in on-boarding new clients, delivering engaging training sessions, and ensuring practices successfully transition to our cloud-based practice management platform.

The ideal candidate has real-world experience working in a dental or medical practice, healthcare organization, or healthcare software company and understands how technology supports clinical, administrative, and financial workflows. They are detail-oriented, organized, patient, and passionate about helping practices improve efficiency through software.

This is a contractor position with flexible scheduling and travel as needed.

Responsibilities

• Deliver virtual and on-site software training for physicians, dentists, surgeons, administrators, and office staff.
• Become a subject matter expert on the Practice Paradigm platform.
• Train all functional areas of the practice, including:
• • Patient registration
  • Scheduling
  • Clinical documentation
  • Insurance verification
  • Treatment planning
  • Medical and dental billing
  • Claims processing
  • Payment posting
  • Patient communications
  • Reporting and practice management workflows
• Develop customized training plans based on each practice's workflows and operational needs.
• Conduct workflow assessments and recommend best practices to maximize software utilization.
• Lead live training sessions, webinars, and one-on-one coaching.
• Create and maintain training documentation, guides, videos, and knowledge base articles.
• Provide post-implementation support and refresher training.
• Identify knowledge gaps and recommend additional training opportunities.
• Work closely with Implementation, Product, Development, and Customer Success teams to communicate customer feedback and recommend product enhancements.
• Ensure clients achieve a successful go-live experience and long-term adoption.

Required Qualifications

• Minimum 3 years of experience working in a dental or medical practice, healthcare organization, or healthcare software company.
• Experience using or supporting practice management software, EHR/EMR systems, or revenue cycle management solutions.
• Strong understanding of healthcare office operations and workflows.
• Excellent presentation and communication skills.
• Ability to explain technical concepts to both clinical and non-technical users.
• Exceptional attention to detail and organizational skills.
• Comfortable conducting remote training using Microsoft Teams, Zoom, or similar platforms.
• Self-motivated with the ability to work independently.
• Strong problem-solving and customer service skills.
• Ability to travel periodically for client implementations and training.

Preferred Qualifications

Experience with one or more of the following is highly desirable:

• Dental practice management systems (WinOMS, OMSVision, Dentrix, Eaglesoft, Open Dental, DSN, or similar)
• Medical practice management systems
• Electronic Health Records (EHR/EMR)
• Insurance eligibility and claims processing
• Revenue cycle management
• Oral & Maxillofacial Surgery, Plastic Surgery, ENT, Orthodontics, or other specialty practice workflows
• Healthcare software implementation or consulting

Desired Characteristics

The ideal candidate:

• Is a self-starter who can work independently.
• Has worked inside a healthcare practice and understands day-to-day operations.
• Appreciates how software supports both patient care and business operations.
• Is highly detail-oriented and process-driven.
• Enjoys teaching and mentoring others.
• Can quickly build rapport with physicians and office staff.
• Is adaptable, positive, and comfortable in fast-paced environments.
• Takes ownership of customer success from training through go-live.

Independent Contractor

This position is offered as an Independent Contractor (1099) engagement.

Why Join Practice Paradigm?

At Practice Paradigm, we're transforming how specialty medical and dental practices operate. Our cloud-native platform replaces outdated legacy systems with a fully integrated solution that streamlines clinical workflows, billing, patient engagement, and practice operations.

If you're passionate about healthcare, technology, and helping practices succeed, we'd love to hear from you.

Compensation will be commensurate with experience.