Pontis Property Management

Job Summary:

The Property Manager is responsible for overseeing the operations of our luxury residential apartment complex. They will ensure the property is managed efficiently, maintain high occupancy rates, and provide exceptional service to our residents.

Responsibilities:

Tenant Relations:

- Ensure all business activities align with company policies and procedures, adhering to relevant laws and regulations, including Fair Housing and Fair Debt Collection Practices.

- Answer resident inquiries promptly and effectively, addressing concerns with empathy, and providing clear updates.

- Manage resident retention, renewal, and leasing programs to optimize revenue and reduce vacancies.

- Foster a positive living environment by organizing tenant events, promoting communication between residents, and addressing community concerns.

- Encourage and initiate positive online reviews and respond to all reviews promptly.

Staff Management:

- Supervise and lead staff, including hiring, scheduling, training, evaluating, rewarding, and recognizing team members.

- Hold team members accountable for maintaining the highest level of conduct and professionalism.

- Provide ongoing training and development opportunities for staff.

Leasing and Marketing:

- Oversee the leasing process, including application, lease-up, and move-in procedures.

- Screen prospective tenants by conducting background checks, verifying income, and ensuring adherence to fair housing regulations.

Financial Management:

- Manage the property’s financial performance, including rents, occupancy, delinquencies, and expenditures.

- Prepare annual budgets, including income projections, expense forecasts, and budget variance reporting.

- Develop efficient make-ready systems to minimize labor and vendor costs.

Property Inspections:

- Conduct regular inspections of properties to assess conditions and identify maintenance needs.

- Ensure properties comply with building codes, zoning regulations, and other legal requirements.

Reporting:

- Prepare regular reports on property performance, including occupancy rates, income, expenses, and maintenance activities.

- Provide updates to property owners or management companies as required.

Maintenance Coordination:

- Coordinate the vacant unit make-ready process by working closely with maintenance and leasing teams.

- Ensure timely turnover, inspection, and move-in procedures.

- Maintain clean, safe, and well-maintained units for residents.

Compliance:

- Stay current on updates to laws, regulations, and housing compliance changes.

- Ensure compliance with Fair Housing standards and other relevant regulations.

Additional Responsibilities:

- Perform additional duties assigned by direct supervisor and upper-level management.

Qualifications:

- Bachelor's degree in business administration, real estate, or related field preferred.

- At least 3 years of experience in multifamily property management.

- Strong knowledge of Fair Housing and Fair Debt Collection Practices.

- Strong understanding of financial principles and collection strategies.

- Excellent communication and negotiation skills, with the ability to interact professionally with tenants and internal stakeholders.

- Proficiency in Microsoft Office Suite and Yardi software.

- Strong knowledge of relevant landlord-tenant laws and regulations to ensure fair treatment of tenants.

- Ability to work independently and prioritize tasks effectively in a fast-paced environment.

Additional Requirements:

- Yardi experience is required.

- Experience managing mid-rise, luxury urban residential communities.

- Willingness to work flexible hours, including evenings and weekends, as needed.

- Certification in property management (e.g., Certified Property Manager, Certified Apartment Manager) a plus.

- Valid driver’s license and reliable transportation.

Working Conditions:

- Office environment with regular on-site visits to apartments.

- Some physical activity is involved, such as walking apartments and grounds, including steps and ascending stairs.

Compensation & Benefits:

• Competitive salary: $80,000-$85,000annually (commensurate with experience).
• Performance-based bonus potential.
• Competitive benefits package including health, dental, vision, and 401(k).
• Paid time off and holidays.
• Professional development opportunities.