Senior Solution Architect
Hebron, KY · On-site
... Pomeroy Pomeroy delivers comprehensive managed IT services and technology solutions that help ... multi-site enterprises Candidates with enterprise data center operations, infrastructure ...
25 Pomeroy It Solutions Site Operations Manager Jobs Hiring Near You
Senior Solution Architect
Hebron, KY · On-site
... Pomeroy Pomeroy delivers comprehensive managed IT services and technology solutions that help ... multi-site enterprises Candidates with enterprise data center operations, infrastructure ...
Operations Manager
Cincinnati, OH · On-site
Extensive experience with technology systems and hardware * Excellent communication and ... information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy ...
Operations Manager
Cincinnati, OH · On-site
Extensive experience with technology systems and hardware * Excellent communication and ... information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy ...
Senior Deskside Technician
Leesburg, VA · On-site
$21.25 - $27.25/hr
Organize, track, and update Assets accordingly (Asset Management) * Stockroom owner at their site ... information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy ...
New
Senior Deskside Technician
Leesburg, VA · On-site
$21.25 - $27.25/hr
Organize, track, and update Assets accordingly (Asset Management) * Stockroom owner at their site ... information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy ...
New
Deskside Technician & Delivery Analyst
San Antonio, TX · On-site
$17.50 - $22.25/hr
Manage and dispatch all tickets within Pomeroy-owned queues, ensuring timely acknowledgment and ... IT infrastructure. * Team player who is invested in and strives to maximize team/department ...
Deskside Technician & Delivery Analyst
San Antonio, TX · On-site
$17.50 - $22.25/hr
Manage and dispatch all tickets within Pomeroy-owned queues, ensuring timely acknowledgment and ... IT infrastructure. * Team player who is invested in and strives to maximize team/department ...
Deskside Technician II
Flower Mound, TX · On-site
$17.50 - $22.25/hr
... Management) * 2nd POC for escalated/expedited requests * Assisting with on-site projects for the ... information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy ...
Deskside Technician II
Flower Mound, TX · On-site
$17.50 - $22.25/hr
... Management) * 2nd POC for escalated/expedited requests * Assisting with on-site projects for the ... information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy ...
Deskside Technician I
San Jose, CA · On-site
$23.25 - $29.50/hr
... Management) * 2nd POC for escalated/expedited requests * Assisting with on-site projects for the ... information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy ...
Deskside Technician I
San Jose, CA · On-site
$23.25 - $29.50/hr
... Management) * 2nd POC for escalated/expedited requests * Assisting with on-site projects for the ... information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy ...
... the company maintain IT hardware/software support for our customers in a retail/office type ... Pomeroy technicians utilize a Web based ticketing system to run service calls within their assigned ...
... the company maintain IT hardware/software support for our customers in a retail/office type ... Pomeroy technicians utilize a Web based ticketing system to run service calls within their assigned ...
... IT hardware/software support for our customers in a retail/office type environment. * Follow ... interact with Pomeroy employees, Clients, Vendors and management. Incumbents must maintain ...
... IT hardware/software support for our customers in a retail/office type environment. * Follow ... interact with Pomeroy employees, Clients, Vendors and management. Incumbents must maintain ...
... IT hardware/software support for our customers in a retail/office type environment. * Follow ... interact with Pomeroy employees, Clients, Vendors and management. Incumbents must maintain ...
... IT hardware/software support for our customers in a retail/office type environment. * Follow ... interact with Pomeroy employees, Clients, Vendors and management. Incumbents must maintain ...
... IT hardware/software support for our customers in a retail/office type environment. * Follow ... interact with Pomeroy employees, Clients, Vendors and management. Incumbents must maintain ...
... IT hardware/software support for our customers in a retail/office type environment. * Follow ... interact with Pomeroy employees, Clients, Vendors and management. Incumbents must maintain ...
... management by reclaiming usable parts from non-repairable devices. * Keep the work area clean and ... Prior experience in electronics repair or IT support. * Basic understanding of computer hardware ...
... management by reclaiming usable parts from non-repairable devices. * Keep the work area clean and ... Prior experience in electronics repair or IT support. * Basic understanding of computer hardware ...
... management, safety initiatives, and others * Troubleshoot and repair failed IT hardware in retail store and/or office settings * Pick up shipped good service parts and drop off defective service ...
... management, safety initiatives, and others * Troubleshoot and repair failed IT hardware in retail store and/or office settings * Pick up shipped good service parts and drop off defective service ...
Project Technician
Pittsburgh, PA · On-site
$16.75 - $22.75/hr
Serves as the first line of support for all user IT support issues within an area and works with ... Working knowledge of managed care operations desirable. * Experience with imaging solutions such as ...
Project Technician
Pittsburgh, PA · On-site
$16.75 - $22.75/hr
Serves as the first line of support for all user IT support issues within an area and works with ... Working knowledge of managed care operations desirable. * Experience with imaging solutions such as ...
Regional Service Tech 1
Cedar Falls, IA · On-site
... management, safety initiatives, and others * Troubleshoot and repair failed IT hardware in retail store and/or office settings * Pick up shipped good service parts and drop off defective service ...
Regional Service Tech 1
Cedar Falls, IA · On-site
... management, safety initiatives, and others * Troubleshoot and repair failed IT hardware in retail store and/or office settings * Pick up shipped good service parts and drop off defective service ...
Deskside Technician
Boston, MA · On-site
$22 - $28/hr
We are seeking a skilled and experienced Level 2 Deskside Technician to join our IT Support ... Asset Management: Maintain accurate records of IT assets, including hardware inventory, software ...
Deskside Technician
Boston, MA · On-site
$22 - $28/hr
We are seeking a skilled and experienced Level 2 Deskside Technician to join our IT Support ... Asset Management: Maintain accurate records of IT assets, including hardware inventory, software ...
Support - Deskside
Portage, MI · On-site
$19.25 - $24.50/hr
... management. This role serves as the liaison between assigned support areas and other areas of ... of IT customer support notices and alerts, both verbal and written, on an as needed basis.
Support - Deskside
Portage, MI · On-site
$19.25 - $24.50/hr
... management. This role serves as the liaison between assigned support areas and other areas of ... of IT customer support notices and alerts, both verbal and written, on an as needed basis.
Deskside Support
CA · On-site
$21 - $26.50/hr
... management. This role serves as the liaison between assigned support areas and other areas of ... of IT customer support notices and alerts, both verbal and written, on an as needed basis.
Deskside Support
CA · On-site
$21 - $26.50/hr
... management. This role serves as the liaison between assigned support areas and other areas of ... of IT customer support notices and alerts, both verbal and written, on an as needed basis.
Support - Deskside
Seattle, WA · On-site
$23 - $29.25/hr
... management. This role serves as the liaison between assigned support areas and other areas of ... of IT customer support notices and alerts, both verbal and written, on an as needed basis.
Support - Deskside
Seattle, WA · On-site
$23 - $29.25/hr
... management. This role serves as the liaison between assigned support areas and other areas of ... of IT customer support notices and alerts, both verbal and written, on an as needed basis.
Support - Deskside
Redmond, WA · On-site
$22.75 - $28.75/hr
... management. This role serves as the liaison between assigned support areas and other areas of ... of IT customer support notices and alerts, both verbal and written, on an as needed basis.
Support - Deskside
Redmond, WA · On-site
$22.75 - $28.75/hr
... management. This role serves as the liaison between assigned support areas and other areas of ... of IT customer support notices and alerts, both verbal and written, on an as needed basis.
Deskside Support Technician
Benton Harbor, MI · On-site
$18.75 - $24/hr
... management. This role serves as the direct face-to-face contact for technology related issues and ... on-site and remote support. Essential Duties & Responsibilities: The duties listed below are ...
Deskside Support Technician
Benton Harbor, MI · On-site
$18.75 - $24/hr
... management. This role serves as the direct face-to-face contact for technology related issues and ... on-site and remote support. Essential Duties & Responsibilities: The duties listed below are ...
Pomeroy IT Solutions Jobs Information
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Job description
Senior Solutions Architect
Location: Remote - Continental United States
Travel: Up to 25% (client and internal meetings)
About Pomeroy
Pomeroy delivers comprehensive managed IT services and technology solutions that help organizations modernize infrastructure, improve user experience, and operate more efficiently. Our Solutions Architects play a critical role in helping clients solve complex business challenges by designing practical, scalable technology solutions that align with their operational and financial goals.
Position Summary
Pomeroy is seeking an experienced Senior Solutions Architect to lead the technical strategy and solution development for complex managed services opportunities across enterprise clients.
This role partners closely with Sales, Service Delivery, Operations, Finance, Portfolio Management, and strategic partners to design innovative solutions that are technically sound, financially viable, and aligned with each client's business objectives.
The ideal candidate is a broad IT services generalist with deep experience across managed services environments. While expertise in every technology domain is not expected, candidates should possess a strong understanding of enterprise IT operations and the ability to bring together multiple service towers into cohesive client solutions.
Experience with enterprise data center operations, infrastructure transformation, or hybrid infrastructure environments is highly desirable.
This position reports to the Vice President of Solutions.
What You'll Do
Solution Strategy & Architecture
Sales Partnership
Solution Development
Proposal & Client Engagement
Areas of Expertise
Successful candidates will have experience across many of the following managed services disciplines:
Experience designing services that span multiple towers is strongly preferred.
Preferred Experience
We're looking for a well-rounded managed services professional who understands how enterprise IT organizations operate.
Ideal backgrounds include experience with organizations such as:
Candidates with enterprise data center operations, infrastructure modernization, hybrid cloud, or colocation experience are especially encouraged to apply.
Qualifications
Required
Preferred
Success in This Role
Successful Solutions Architects at Pomeroy:
Physical Requirements
Work Environment
This is a remote position open to candidates located anywhere within the continental United States. While the role is home-office based, occasional travel is expected to support customer engagements, strategic planning sessions, and internal collaboration. Flexibility to accommodate clients and colleagues across multiple U.S. time zones is required.
Minimum Knowledge, Skills and Abilities required:
Location: Remote - Continental United States
Travel: Up to 25% (client and internal meetings)
About Pomeroy
Pomeroy delivers comprehensive managed IT services and technology solutions that help organizations modernize infrastructure, improve user experience, and operate more efficiently. Our Solutions Architects play a critical role in helping clients solve complex business challenges by designing practical, scalable technology solutions that align with their operational and financial goals.
Position Summary
Pomeroy is seeking an experienced Senior Solutions Architect to lead the technical strategy and solution development for complex managed services opportunities across enterprise clients.
This role partners closely with Sales, Service Delivery, Operations, Finance, Portfolio Management, and strategic partners to design innovative solutions that are technically sound, financially viable, and aligned with each client's business objectives.
The ideal candidate is a broad IT services generalist with deep experience across managed services environments. While expertise in every technology domain is not expected, candidates should possess a strong understanding of enterprise IT operations and the ability to bring together multiple service towers into cohesive client solutions.
Experience with enterprise data center operations, infrastructure transformation, or hybrid infrastructure environments is highly desirable.
This position reports to the Vice President of Solutions.
What You'll Do
Solution Strategy & Architecture
- Lead solution development for enterprise managed services opportunities.
- Translate client business objectives into scalable, cost-effective technology solutions.
- Assess customer environments and identify opportunities to improve operations, service quality, and business outcomes.
- Develop solution architectures that balance technical excellence, operational delivery, and commercial competitiveness.
Sales Partnership
- Partner with Account Executives throughout the sales lifecycle.
- Participate in discovery sessions with executive and technical stakeholders.
- Develop solution strategies that support opportunity win themes.
- Present solution recommendations to both technical teams and executive leadership.
- Support contract negotiations by developing Statements of Work (SOWs), assumptions, and service descriptions.
Solution Development
- Collaborate with Service Delivery, Operations, HR, Finance, Procurement, and Portfolio teams.
- Coordinate with strategic subcontractors and technology partners to obtain pricing and delivery models.
- Lead solution costing, pricing, and financial modeling.
- Ensure proposed solutions can be successfully transitioned into operational delivery.
Proposal & Client Engagement
- Develop technical proposal content for complex pursuits.
- Create compelling presentation materials for executive and technical audiences.
- Lead client workshops, architecture reviews, and solution presentations.
- Support RFP and RFQ responses for strategic opportunities.
Areas of Expertise
Successful candidates will have experience across many of the following managed services disciplines:
- Managed Service Desk
- End User Computing
- Field Services
- Onsite IT Support
- Depot Services
- Network Operations Center (NOC)
- Security Operations Center (SOC)
- Cloud Operations and Cloud Management
- Asset Lifecycle Management
- Device Deployment and Refresh Programs
- Endpoint Engineering
- Vulnerability Management
- IT Service Management (ITSM)
- ITIL Best Practices
- AI Operations (AIOps)
- Digital Employee Experience (DEX)
- Governance and Service Reporting
- Continual Service Improvement
Experience designing services that span multiple towers is strongly preferred.
Preferred Experience
We're looking for a well-rounded managed services professional who understands how enterprise IT organizations operate.
Ideal backgrounds include experience with organizations such as:
- National or regional managed service providers (MSPs)
- Systems integrators
- Infrastructure outsourcing organizations
- Enterprise IT consulting firms
- Large internal IT organizations supporting multi-site enterprises
Candidates with enterprise data center operations, infrastructure modernization, hybrid cloud, or colocation experience are especially encouraged to apply.
Qualifications
Required
- Bachelor's degree or equivalent professional experience.
- 10+ years of experience in enterprise IT services, managed services, solution architecture, consulting, or technical pre-sales.
- Experience designing complex managed service solutions.
- Strong understanding of IT operational models and service delivery.
- Experience supporting large enterprise sales pursuits.
- Proven ability to communicate effectively with both technical teams and executive stakeholders.
- Experience developing Statements of Work (SOWs), solution documentation, and technical proposals.
- Strong financial acumen, including solution costing and pricing.
Preferred
- Experience with enterprise data center operations or infrastructure transformation.
- Experience working within a national managed services provider.
- ITIL Foundation or higher certification.
- Cloud platform knowledge (Azure, AWS, or Google Cloud).
- Familiarity with automation, observability, AI-driven operations, and modern IT operations platforms.
Success in This Role
Successful Solutions Architects at Pomeroy:
- Design winning managed services solutions.
- Build trusted relationships with clients and internal stakeholders.
- Balance technical innovation with operational practicality.
- Deliver financially sound solutions that support profitable growth.
- Collaborate effectively across sales, delivery, finance, and operations.
- Help clients modernize and optimize their IT environments.
Physical Requirements
- Primarily sedentary work performed in a home office environment.
- Frequent use of computers, video conferencing, and standard office equipment.
- Ability to travel up to 25% throughout the continental United States for customer meetings, workshops, and internal business activities.
Work Environment
This is a remote position open to candidates located anywhere within the continental United States. While the role is home-office based, occasional travel is expected to support customer engagements, strategic planning sessions, and internal collaboration. Flexibility to accommodate clients and colleagues across multiple U.S. time zones is required.
Minimum Knowledge, Skills and Abilities required:
- Good communications skills and the ability to interface with management and customers at all levels
- Development of Interface Specifications;
- Technical Authoring Skills;
- Documentum skills;
- XML Skills
- Business Process Design
About Pomeroy IT Solutions
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Hebron, KY, US
Year founded
1982