Polly Management

Maintenance TechnicianAbout the Position

Polly Management is seeking a skilled, dependable Maintenance Technician to help keep our Dairy Queen restaurants operating safely and efficiently. This is a hands-on field position responsible for troubleshooting, repairing, and maintaining restaurant equipment and facilities at multiple locations.

The ideal candidate is mechanically inclined, works well independently, communicates clearly with restaurant managers, and can prioritize both scheduled maintenance and urgent repair needs.

A company vehicle and gas card are provided for approved work-related travel. Drive time averages 2 hours per day. Travel time from a central "home location" to first worksite is included in your hours worked.

Key Responsibilities

Reporting to the Field Supervisor, the Maintenance Technician will:

• Diagnose, troubleshoot, and repair commercial restaurant equipment, including soft-serve machines, fryers, grills, ice machines, coolers, freezers, and related equipment.
• Perform routine troubleshooting and maintenance on HVAC and refrigeration systems within the technician’s training and certification level.
• Complete general facility repairs involving basic electrical, plumbing, carpentry, painting, flooring, doors, fixtures, and other building components.
• Perform scheduled preventive maintenance to improve equipment reliability, reduce downtime, and extend equipment life.
• Complete assigned service requests and communicate repair status, estimated completion times, and follow-up needs to restaurant management and the Field Supervisor.
• Document completed work, parts used, equipment condition, and recommended repairs.
• Identify repairs that require a licensed or specialized contractor and assist with coordinating outside service providers.
• Maintain the company vehicle, tools, parts, and work areas in a clean, safe, and organized condition.
• Follow company safety procedures and applicable equipment, electrical, refrigeration, and workplace safety requirements.

QualificationsRequired

• High school diploma or GED.
• Two or more years of experience in general maintenance, equipment repair, mechanical repair, or a related field.
• Working knowledge of basic electrical, plumbing, carpentry, and mechanical repairs.
• Ability to use hand tools, power tools, meters, and basic diagnostic equipment safely and effectively.
• Ability to independently diagnose problems, prioritize service needs, and complete repairs with limited supervision.
• Valid driver’s license and a driving record that meets company insurance requirements.
• Ability to communicate professionally with restaurant managers, employees, contractors, and supervisors.
• Ability to provide common personal hand tools required for routine maintenance work.

Preferred

• Experience repairing quick-service restaurant or commercial food-service equipment.
• Experience with soft-serve machines, commercial cooking equipment, ice machines, refrigeration systems, or HVAC systems.
• EPA Section 608 certification.
• Relevant electrical, plumbing, HVAC, refrigeration, or equipment-manufacturer training.

Physical and Work Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, kneel, crouch, climb ladders, and work in confined or elevated areas.
• Ability to work in active restaurant environments and in areas that may be hot, cold, wet, noisy, or greasy.
• Ability to safely work around cooking equipment, electrical systems, refrigeration equipment, and cleaning chemicals.
• Ability to travel regularly between assigned restaurant locations.
• Availability to work 7 AM - 6 PM, with occasional evenings, weekends, overtime, or emergency service calls as needed.
• Participation in an on-call rotation.

Compensation and Benefits

• Pay range: starting at $25 per hour, based on experience, certifications, and qualifications.
• Full-time employment.
• Company vehicle and gas card for approved work-related travel.
• Company sponsored Major medical insurance: eligible after 90 days.
• Optional dental, vision, life, accidental death and dismemberment, accident, critical illness, and short-term disability coverage.
• Uniform allowance.
• Daily meal allowance.
• 120 hours PTO per year with limited cash-out option.
• Specialty tools provided as needed.

Polly Management is an equal opportunity employer.