Director, Client Services
$140K - $160K/yr
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the ...
17 Point C Jobs Hiring Near You
Director, Client Services
$140K - $160K/yr
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the ...
Director, Client Services
OR ยท On-site +1
In partnership with the Point C sales team, this role also contributes to business development efforts, broker engagement, and finalist presentations to grow the book of business. The Director ...
New
Director, Client Services
OR ยท On-site +1
In partnership with the Point C sales team, this role also contributes to business development efforts, broker engagement, and finalist presentations to grow the book of business. The Director ...
New
Account Manager
$80K - $100K/yr
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the ...
Account Manager
$80K - $100K/yr
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the ...
Claims Examiner
Bellingham, WA ยท On-site
$19 - $22/hr
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the ...
Claims Examiner
Bellingham, WA ยท On-site
$19 - $22/hr
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the ...
CDP Flex Customer Service Representative
$35K - $40K/yr
Point C is seeking a customer-focused and detail-oriented Customer Service Representative to support participants and clients with Flex Benefit plans (FSA, HSA, HRA, DCA). This individual will serve ...
CDP Flex Customer Service Representative
$35K - $40K/yr
Point C is seeking a customer-focused and detail-oriented Customer Service Representative to support participants and clients with Flex Benefit plans (FSA, HSA, HRA, DCA). This individual will serve ...
CDP Flex Customer Service Representative
$35K - $40K/yr
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the ...
CDP Flex Customer Service Representative
$35K - $40K/yr
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the ...
Sales Director, West
$150K - $180K/yr
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the ...
Sales Director, West
$150K - $180K/yr
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the ...
Account Manager
OR ยท On-site +1
Ensure accurate and timely delivery of Point C products, services, and reporting * Collaborate closely with internal stakeholders and partners-valuing internal relationships as highly as external ...
Account Manager
OR ยท On-site +1
Ensure accurate and timely delivery of Point C products, services, and reporting * Collaborate closely with internal stakeholders and partners-valuing internal relationships as highly as external ...
Zendesk Product Owner - Configuration Administrator
$65K - $80K/yr
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the ...
Zendesk Product Owner - Configuration Administrator
$65K - $80K/yr
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the ...
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the ...
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the ...
Sales Director, West
OR ยท On-site +1
Point C is seeking a Regional Sales Director based in a major market in the West Region (CA, NV, NM) . They will be responsible for developing and marketing business within their respective region.
Sales Director, West
OR ยท On-site +1
Point C is seeking a Regional Sales Director based in a major market in the West Region (CA, NV, NM) . They will be responsible for developing and marketing business within their respective region.
CDP Flex Customer Service Representative
OR ยท On-site +1
$16 - $21.75/hr
Point C is seeking a customer-focused and detail-oriented Customer Service Representative to support participants and clients with Flex Benefit plans (FSA, HSA, HRA, DCA). This individual will serve ...
CDP Flex Customer Service Representative
OR ยท On-site +1
$16 - $21.75/hr
Point C is seeking a customer-focused and detail-oriented Customer Service Representative to support participants and clients with Flex Benefit plans (FSA, HSA, HRA, DCA). This individual will serve ...
Claims Examiner
Bellingham, WA ยท On-site
Point C is looking for a detail-oriented and motivated Claims Examinerto join our team. In this role, you'll be responsible for accurately processing medical claims while ensuring compliance with ...
Claims Examiner
Bellingham, WA ยท On-site
Point C is looking for a detail-oriented and motivated Claims Examinerto join our team. In this role, you'll be responsible for accurately processing medical claims while ensuring compliance with ...
VP, Insights and Analytics
OR ยท On-site +1
$138K - $177K/yr
The Vice President, Insights and Analytics is accountable for the endtoend analytics ecosystem at Point C, from source data quality through enterprise data platforms to the delivery of actionable ...
VP, Insights and Analytics
OR ยท On-site +1
$138K - $177K/yr
The Vice President, Insights and Analytics is accountable for the endtoend analytics ecosystem at Point C, from source data quality through enterprise data platforms to the delivery of actionable ...
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the ...
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the ...
Senior Manager, Stop Loss Filling
OR ยท On-site +1
The Sr. Manager of Stop-Loss Operations is responsible for building and leading the stop-loss function that underpins Point C's self-funded health plan business, ensuring accuracy, compliance, and ...
Senior Manager, Stop Loss Filling
OR ยท On-site +1
The Sr. Manager of Stop-Loss Operations is responsible for building and leading the stop-loss function that underpins Point C's self-funded health plan business, ensuring accuracy, compliance, and ...
Zendesk Product Owner - Configuration Administrator
OR ยท On-site +1
The Zendesk Product Owner - Configuration Administrator will lead the configuration, administration, and ongoing optimization of Point C's Zendesk platform as we roll it out enterprise-wide. This ...
Zendesk Product Owner - Configuration Administrator
OR ยท On-site +1
The Zendesk Product Owner - Configuration Administrator will lead the configuration, administration, and ongoing optimization of Point C's Zendesk platform as we roll it out enterprise-wide. This ...
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Director, Client Services
Remote
Point C
$140K - $160K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 4 days ago
Job description
Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market - to do more for clients - and take them beyond the standard "Point A to Point B." We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company.
The Director of Client Services is responsible for leading client management and retention efforts within their assigned region. This role is accountable for the overall success of the TPA block of business, including customer retention, revenue growth, and ensuring the delivery of Point C's service model.
The Director serves as the primary liaison between customers, TPA leadership, and Point C, providing consultative account management and driving strategic initiatives to support client satisfaction, operational alignment, and financial performance. In partnership with the Point C sales team, this role also contributes to business development efforts, broker engagement, and finalist presentations to grow the book of business. The Director collaborates closely with Operations and other internal teams to ensure consistent processes, effective issue resolution, and a high-quality client experience.
Primary Responsibilities:
Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.
Pay Transparency
$140,000-$160,000 USD
Benefits:
Equal Employment Opportunity: At Point C Health, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
The Director of Client Services is responsible for leading client management and retention efforts within their assigned region. This role is accountable for the overall success of the TPA block of business, including customer retention, revenue growth, and ensuring the delivery of Point C's service model.
The Director serves as the primary liaison between customers, TPA leadership, and Point C, providing consultative account management and driving strategic initiatives to support client satisfaction, operational alignment, and financial performance. In partnership with the Point C sales team, this role also contributes to business development efforts, broker engagement, and finalist presentations to grow the book of business. The Director collaborates closely with Operations and other internal teams to ensure consistent processes, effective issue resolution, and a high-quality client experience.
Primary Responsibilities:
- Serve as the senior leader accountable for the overall success of the assigned TPA block of business.
- Lead a team of account managers, specialists, and coordinators.
- Provide team leadership through regular performance reviews, career development planning, and ongoing coaching to support individual growth and overall team success
- Manage capacity and workforce planning to align with expected growth, strategically assigning accounts and resources to optimize team efficiency and client coverage
- Establish and maintain trusted relationships with key customers and partner stakeholders at all levels.
- Lead strategic initiatives that improve client satisfaction, retention, revenue growth, and profitability within the region.
- Provide oversight and consultative support for the delivery of Point C products, services, and project plans.
- Act as the primary liaison between customers, TPA leadership, and Point C corporate teams.
- Collaborate with Point C sales to develop and execute growth strategies; participate in broker meetings, capabilities presentations, and finalist meetings.
- Drive operational alignment, ensuring that internal teams deliver solutions that meet customer needs and TPA objectives.
- Monitor performance, address issues proactively, and deliver regular updates on results and action plans.
- Serve as a visible leader and champion for both Point C and the TPA partner in the region.
- Other duties as assigned.
- 7-10 years of experience in the self-funded healthcare, insurance, or TPA industry
- Minimum 5 years of client management or related leadership experience
- Bachelor's degree required
- Strong project management skills with the ability to drive processes, meet deadlines, and lead diverse teams
- Excellent verbal and written communication; ability to convey information clearly and influence effectively
- Strong interpersonal skills; builds rapport, navigates complex relationships, and diffuses tension when needed
- High attention to detail with a commitment to accuracy and timeliness
- Resourceful, decisive, and able to thrive in a fast-paced, evolving environment
- Proficiency in Microsoft Office and related technology platforms
- Experience working with brokers and/or benefits consultants
- Active state insurance license is preferred
Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.
Pay Transparency
$140,000-$160,000 USD
Benefits:
- Comprehensive medical, dental, vision, and life insurance coverage
- 401(k) retirement plan with employer match
- Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
- Paid time off (PTO) and disability leave
- Employee Assistance Program (EAP)
Equal Employment Opportunity: At Point C Health, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.