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Pohanka Lexus

60 Pohanka Lexus Jobs Hiring Near You

Pohanka Lexus

Internet Sales Manager

Chantilly, VA · On-site

ABOUT THE POSITION Pohanka Automotive Group is looking for an experienced Internet Sales Manager to join our growing team, working closely with our Sales Director to drive internet appointments to ...

Pohanka Lexus

Internet Sales Manager

Chantilly, VA · On-site

ABOUT THE POSITION Pohanka Automotive Group is looking for an experienced Internet Sales Manager to join our growing team, working closely with our Sales Director to drive internet appointments to ...

Pohanka Lexus

Internet Sales Manager

Chantilly, VA · On-site

ABOUT THE POSITION Pohanka Automotive Group is looking for an experienced Internet Sales Manager to join our growing team, working closely with our Sales Director to drive internet appointments to ...

Pohanka Lexus

Internet Sales Manager

Chantilly, VA · On-site

ABOUT THE POSITION Pohanka Automotive Group is looking for an experienced Internet Sales Manager to join our growing team, working closely with our Sales Director to drive internet appointments to ...

Pohanka Lexus

Internet Sales Manager

Chantilly, VA · On-site

ABOUT THE POSITION Pohanka Automotive Group is looking for an experienced Internet Sales Manager to join our growing team, working closely with our Sales Director to drive internet appointments to ...

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Pohanka Lexus Jobs Information

Infographic showing various job openings at Pohanka Lexus in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Lexus Service Experience Coordinator

Pohanka Lexus

Chantilly, VA • On-site

$18.50 - $24.25/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 17 days ago

Job description

Job Title: Lexus Service Experience Coordinator

Position Overview:
We are seeking a customer-focused and detail-oriented Service BDC Representative to join our Lexus service team. This role is responsible for managing inbound and outbound communications, scheduling service appointments, and delivering a premium customer experience that reflects the Lexus brand.

Key Responsibilities:

  • Handle inbound calls, emails, and online service inquiries in a timely and professional manner
  • Schedule and confirm service appointments efficiently using dealership systems
  • Conduct outbound calls for appointment reminders, follow-ups, and service campaigns
  • Provide accurate information regarding services, pricing, and availability
  • Maintain consistent communication with service advisors and technicians
  • Ensure all customer interactions align with Lexus luxury standards and customer satisfaction goals
  • Log and track customer interactions in CRM systems
  • Assist in improving customer retention and service department performance

Qualifications:

  • Previous BDC, call center, or customer service experience (automotive preferred)
  • Strong communication skills (verbal and written)
  • Excellent phone etiquette and active listening skills
  • Ability to multitask and manage high call volumes
  • Basic computer proficiency (CRM systems, scheduling tools, etc.)
  • Positive attitude and team-oriented mindset

Preferred Skills:

  • Experience in a dealership environment
  • Familiarity with automotive service processes
  • Sales or upselling experience is a plus

What We Offer:

  • Competitive pay 
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Career growth opportunities within the dealership
  • Training aligned with Lexus customer service standards

Apply