Pleasant Prairie Logistics

Company Description Pleasant Prairie Logistics LLC is a fast-growing vehicle transportation company serving customers across the United States, Mexico, and Canada. As the fastest expanding subsidiary of JHT Holdings Inc., the company benefits from strong USMCA carrier relationships, a growing fleet of wholly owned equipment, and an exclusive partnership with Mexicana Logistics S.A. de C.V. Pleasant Prairie Logistics offers a range of services, including truck haul via a cost-efficient drive-away model, an extensive carhaul operation supported by over 200 carriers, and specialized transport for municipal, military, and long wheelbase chassis. Supported by more than 70 years of industry experience from its parent company and a network of over 100 lowboy trailers, the company delivers reliable transport solutions from light vehicles to heavy-duty trucks.

Role Description The Customer Care Representative will interact with the company’s customers by addressing inquiries and resolving complaints. 

Responsibilities

• Interact with customers via telephone or email to provide support and information on truck deliveries. Email is done throughout the day as they come in.  
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains records of customer interactions with details of inquiries, complaints, or comments.
• Coordinate a wrecker service to pick up and deliver units to final location. While keeping detailed documentation of all moves
• Issue payment for all wreckers arranged
• Reconcile all payments made via bank website
• Assist in contacting repair facilities to get breakdown updates on all units. 
• Create, research and send out specific reports internally and to our customers.
• Performs other related duties as assigned. 

Qualifications

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Multitasking and time management 
• High school diploma or equivalent.
• Customer service experience required.