$17.25 - $23.25/hr
About Playbypoint We're a rapidly expanding startup at the forefront of the racquet sports industry. At Playbypoint, we specialize in providing innovative enterprise software solutions that empower ...
Quick apply
$17.25 - $23.25/hr
About Playbypoint We're a rapidly expanding startup at the forefront of the racquet sports industry. At Playbypoint, we specialize in providing innovative enterprise software solutions that empower ...
Miami, FL · On-site
$17.25 - $23.25/hr
About Playbypoint We're a rapidly expanding startup at the forefront of the racquet sports industry. At Playbypoint, we specialize in providing innovative enterprise software solutions that empower ...
Miami, FL · On-site
$17.25 - $23.25/hr
About Playbypoint We're a rapidly expanding startup at the forefront of the racquet sports industry. At Playbypoint, we specialize in providing innovative enterprise software solutions that empower ...
Miami, FL · On-site +1
$17.25/hr
About Playbypoint Playbypoint is the operating system for modern clubs. We power booking, payments, memberships, and operations for 1,000+ clubs across 40+ countries, from tennis and pickleball to ...
Miami, FL · On-site +1
$17.25/hr
About Playbypoint Playbypoint is the operating system for modern clubs. We power booking, payments, memberships, and operations for 1,000+ clubs across 40+ countries, from tennis and pickleball to ...
$17.25/hr
About Playbypoint Playbypoint is the operating system for modern clubs. We power booking, payments, memberships, and operations for 1,000+ clubs across 40+ countries, from tennis and pickleball to ...
Quick apply
$17.25/hr
About Playbypoint Playbypoint is the operating system for modern clubs. We power booking, payments, memberships, and operations for 1,000+ clubs across 40+ countries, from tennis and pickleball to ...
Miami, FL · On-site +1
$17.25/hr
About Playbypoint Playbypoint is the operating system for modern clubs. We power booking, payments, memberships, and operations for 1,000+ clubs across 40+ countries, from tennis and pickleball to ...
Miami, FL · On-site +1
$17.25/hr
About Playbypoint Playbypoint is the operating system for modern clubs. We power booking, payments, memberships, and operations for 1,000+ clubs across 40+ countries, from tennis and pickleball to ...
$15.50 - $20.25/hr
PlaybyPoint * Aircall * HubSpot * Wingfield * SWISH * Provide a high level of customer service * Assist with club cleaning and general maintenance * Complete assigned training on time Qualifications
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$15.50 - $20.25/hr
PlaybyPoint * Aircall * HubSpot * Wingfield * SWISH * Provide a high level of customer service * Assist with club cleaning and general maintenance * Complete assigned training on time Qualifications
Use club software (PlayByPoint, Aircall, HubSpot, Wingfield, SWISH, etc.). * Provide excellent customer service and assist with club cleaning and maintenance. * Complete assigned trainings on time.
Quick apply
Use club software (PlayByPoint, Aircall, HubSpot, Wingfield, SWISH, etc.). * Provide excellent customer service and assist with club cleaning and maintenance. * Complete assigned trainings on time.
$19 - $24/hr
Use club software (PlayByPoint, Aircall, HubSpot, Wingfield, SWISH, etc.). * Provide excellent customer service and assist with club cleaning and maintenance. * Complete assigned trainings on time.
Quick apply
$19 - $24/hr
Use club software (PlayByPoint, Aircall, HubSpot, Wingfield, SWISH, etc.). * Provide excellent customer service and assist with club cleaning and maintenance. * Complete assigned trainings on time.
$17 - $21/hr
Use club software (PlayByPoint, Aircall, HubSpot, Wingfield, SWISH, etc.). * Provide excellent customer service and assist with club cleaning and maintenance. * Complete assigned trainings on time.
Quick apply
$17 - $21/hr
Use club software (PlayByPoint, Aircall, HubSpot, Wingfield, SWISH, etc.). * Provide excellent customer service and assist with club cleaning and maintenance. * Complete assigned trainings on time.
$22 - $28/hr
Use all club software (PlayByPoint, Delightree, HubSpot, Wingfield, SWISH, etc.). * Manage club operational needs and deliver excellent customer service. * Communicate with members, ambassadors, and ...
Quick apply
$22 - $28/hr
Use all club software (PlayByPoint, Delightree, HubSpot, Wingfield, SWISH, etc.). * Manage club operational needs and deliver excellent customer service. * Communicate with members, ambassadors, and ...
$13.50 - $17.50/hr
Utilize the PlaybyPoint system to process payments for court reservations, clinics, lessons, and merchandise, as well as for player communication and daily operations. * Helping customers with ...
New
$13.50 - $17.50/hr
Utilize the PlaybyPoint system to process payments for court reservations, clinics, lessons, and merchandise, as well as for player communication and daily operations. * Helping customers with ...
New
Palm Beach, FL · On-site
Utilize the PlaybyPoint system to process payments for court reservations, clinics, lessons, and merchandise, as well as for player communication and daily operations. * Helping customers with ...
New
Palm Beach, FL · On-site
Utilize the PlaybyPoint system to process payments for court reservations, clinics, lessons, and merchandise, as well as for player communication and daily operations. * Helping customers with ...
New
Utilize the PlaybyPoint system to process payments for court reservations, clinics, lessons, and merchandise, as well as for player communication and daily operations. * Helping customers with ...
New
Utilize the PlaybyPoint system to process payments for court reservations, clinics, lessons, and merchandise, as well as for player communication and daily operations. * Helping customers with ...
New
Palm Beach, FL · On-site
Utilize the PlaybyPoint system to process payments for court reservations, clinics, lessons, and merchandise, as well as for player communication and daily operations. * Helping customers with ...
New
Palm Beach, FL · On-site
Utilize the PlaybyPoint system to process payments for court reservations, clinics, lessons, and merchandise, as well as for player communication and daily operations. * Helping customers with ...
New
Use club software (PlayByPoint, Aircall, HubSpot, Wingfield, SWISH, etc.). * Provide excellent customer service and assist with club cleaning and maintenance. * Complete assigned trainings on time.
Quick apply
Use club software (PlayByPoint, Aircall, HubSpot, Wingfield, SWISH, etc.). * Provide excellent customer service and assist with club cleaning and maintenance. * Complete assigned trainings on time.
$16 - $18/hr
Utilize the PlaybyPoint system to process payments for court reservations, clinics, lessons, and merchandise, as well as for player communication and daily operations. Helping customers with ...
$16 - $18/hr
Utilize the PlaybyPoint system to process payments for court reservations, clinics, lessons, and merchandise, as well as for player communication and daily operations. Helping customers with ...
Manage court schedules, bookings, and programming through PlaybyPoint * Monitor program performance and optimize offerings based on participation and feedback * Assist with staff scheduling, training ...
Quick apply
Manage court schedules, bookings, and programming through PlaybyPoint * Monitor program performance and optimize offerings based on participation and feedback * Assist with staff scheduling, training ...
Palm Beach, FL · On-site
$16 - $18/hr
Utilize the PlaybyPoint system to process payments for court reservations, clinics, lessons, and merchandise, as well as for player communication and daily operations. * Helping customers with ...
Palm Beach, FL · On-site
$16 - $18/hr
Utilize the PlaybyPoint system to process payments for court reservations, clinics, lessons, and merchandise, as well as for player communication and daily operations. * Helping customers with ...
Manhattan, NY · On-site
$26 - $28/hr
Preferred Qualifications • Previous experience in customer service, education, athletics, recreation, hospitality or membership-based organizations. • Experience with ClubLocker, Playbypoint or ...
Manhattan, NY · On-site
$26 - $28/hr
Preferred Qualifications • Previous experience in customer service, education, athletics, recreation, hospitality or membership-based organizations. • Experience with ClubLocker, Playbypoint or ...
Preferred Qualifications · Previous experience in customer service, education, athletics, recreation, hospitality or membership-based organizations. · Experience with ClubLocker, Playbypoint or ...
Preferred Qualifications · Previous experience in customer service, education, athletics, recreation, hospitality or membership-based organizations. · Experience with ClubLocker, Playbypoint or ...
$17.25 - $23.25/hr
Full-time
Medical, Dental, Vision, PTO
Re-posted 4 days ago
About Playbypoint
We're a rapidly expanding startup at the forefront of the racquet sports industry. At Playbypoint, we specialize in providing innovative enterprise software solutions that empower clubs, players, and coaches to streamline their operations and enhance their game. We're backed by top investors, trusted by leading clubs, and scaling fast – and we're looking for passionate individuals to join us in revolutionizing the racquet sports world with cutting-edge software.
About the Role
This role is in-office in our Coconut Grove headquarters.
As a Customer Support Specialist, you will play a vital role in ensuring our existing customers get the absolute most out of our platform. You'll be the friendly and knowledgeable guide, assisting clients, troubleshooting issues, and ensuring they have a seamless and positive experience with our products and services. This is an exciting opportunity to make a significant impact in a cutting-edge industry if you're enthusiastic about sports, technology, and delivering exceptional support.
This role reports to the Head of Client Experience.
What You'll Do
Engage with customers across various channels (telephone, email, and chat) to deeply understand their needs and provide effective solutions.
Become a product expert, assisting customers in navigating and utilizing our software solutions effectively.
Troubleshoot and resolve customer issues efficiently, ensuring quick and satisfactory outcomes.
Actively contribute to the development of customer support best practices and resources, helping us continuously improve.
Provide valuable feedback to the management team on market trends and customer needs, influencing future product development.
You're a Great Fit If You Have:
Fluency in English (fluent in Spanish is a significant plus!).
2+ years of proven success in a customer support or customer service role, with a strong preference for experience within a SaaS environment.
Familiarity with software applications and technology, and the ability to clearly articulate the value proposition of our solutions.
Excellent communication and presentation skills, with the ability to engage and build rapport with clients.
Strong problem-solving abilities and an exceptional attention to detail.
Self-motivation, results-oriented, and able to thrive in a fast-paced startup environment.
Strong organizational and time management skills.
Experience with Intercom or similar customer support software is a plus.
A genuine passion for sports and a basic understanding of the racquet sports industry is a definite plus!
Why Join Playbypoint?
Impactful Work: Be part of a team that's genuinely revolutionizing the racquet sports industry.
Growth Opportunities: Work closely with a passionate and fun team in a rapidly scaling business, with opportunities for professional development.
Comprehensive Benefits: We offer competitive salaries, health, dental, and vision insurance.
Supportive Culture: Thrive in a dynamic and collaborative work environment where innovation and customer satisfaction are top priorities.
Parental Leave: We offer six weeks of paid parental leave to support new parents.
Paid Time Off: US-based employees are eligible for unlimited PTO, as long as it does not exceed two consecutive weeks or interfere with work responsibilities.
Ready to serve up some serious support? If you are a self-motivated individual with a passion for customer success and racquet sports, we want to hear from you. Apply now and let’s change the game together.
