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Front Desk Associate

Your mission as a Front Desk Associate, is to serve as the face of the Summer Street Squash Club, creating a welcoming and seamless experience for every member and guest who walks through the door. You'll play a key role in delivering exceptional hospitality, supporting day-to-day club operations, and providing on-call event support to help ensure programs, round robins, tournaments, and special events run smoothly.

Responsibilities:

• Provide Exceptional Member Service: Greet members, guests, and prospective members in a friendly, professional manner. Create a welcoming environment and ensure a positive first impression.
• Manage Front Desk Operations: Answer phones, respond to emails, and assist with general inquiries. Check members and guests in and maintain accurate attendance records.
• Support Club Scheduling: Book and modify court reservations, lessons, clinics, and programs. Assist members with registrations and scheduling questions.
• Process Payments and Transactions: Handle membership payments, retail purchases, guest fees, and other transactions accurately.
• Maintain a Clean and Organized Reception Area: Keep the front desk, lobby, and common areas neat, organized, and presentable. Ensure informational materials are stocked and up to date.
• Communicate with Members and Staff: Relay important information to coaches, management, and members. Assist with member communications regarding programs, events, and club updates.
• Support Club Events and Daily Operations: Assist with tournaments, special events, and administrative tasks. Help ensure smooth day-to-day operations by collaborating with the club team.

Requirements:

• High school diploma or equivalent required.
• 1+ years of experience in customer service, hospitality, retail, front desk, or another client-facing role required.
• Experience in a fitness club, sports facility, recreation center, private club, or hospitality environment preferred.
• Familiarity with membership management systems and/or scheduling software strongly preferred.
• Demonstrated ability to resolve member concerns professionally and independently.
• Availability to work evenings, weekends, and other scheduled shifts based on business needs.
• Ability to lift and carry up to 25 pounds and perform the physical demands of the role.
• Must be legally authorized to work in the United States.

Key Competencies:

• Customer Service Excellence: You create exceptional member experiences through genuine hospitality, professionalism, and strong interpersonal skills. You build positive relationships and consistently provide friendly, responsive service.
• Communication: You communicate clearly, professionally, and proactively through both verbal and written communication. You effectively collaborate with members, guests, coaches, and the club team to ensure a seamless experience.
• Organization & Attention to Detail: You stay organized, manage multiple priorities effectively, and maintain a high level of accuracy in scheduling, administrative tasks, and day-to-day operations.
• Adaptability & Multitasking: You thrive in a fast-paced environment, quickly adjusting to changing priorities while maintaining composure, efficiency, and a high standard of service.
• Technical Proficiency: You are comfortable using Google Workspace, email, scheduling platforms, and other technology to support daily club operations.
• Reliability & Professionalism: You are dependable, punctual, and take ownership of your responsibilities. You consistently represent the club with professionalism while following through on commitments and maintaining a positive attitude.