Piusi

Position Summary

The Inside Sales & Customer Service Specialist plays a key role in supporting customers, distributors, and the internal sales organization. This position manages order processing, customer inquiries, product information requests, and day‐to‐day communication to ensure a seamless customer experience. The role requires strong attention to detail, responsiveness, and the ability to collaborate across departments including Sales, Operations, Logistics, and Finance.

Key Responsibilities

Customer Service & Support

• Serve as the primary point of contact for inquiries via phone, email, and CRM
• Provide accurate information on product availability, pricing, lead times, and technical specifications
• Resolve customer issues promptly, escalating complex cases when needed
• Maintain a high level of professionalism and service excellence in all interactions

Order Management

• Enter and process sales orders with accuracy and timeliness
• Review purchase orders for completeness, pricing accuracy, and compliance with company policies
• Coordinate with warehouse and logistics teams to ensure on‐time shipments
• Monitor open orders and proactively communicate delays or changes to customers

Sales Support

• Prepare quotations, order confirmations, and customer documentation
• Assist the sales team with follow‐ups, lead qualification, and customer updates
• Support inside sales initiatives including upselling, cross‐selling, and promotional outreach
• Maintain customer records and communication logs in CRM systems

Product & Technical Support

• Provide basic product guidance and direct customers to technical resources when needed
• Collaborate with technical and operations teams to resolve product‐related questions
• Stay informed on product updates, new releases, and inventory changes

Administrative & Reporting

• Maintain accurate customer files, pricing lists, and order history
• Generate reports for sales activity, backorders, and customer trends
• Support continuous improvement initiatives to enhance customer experience and internal processes

Key Competencies and Qualifications

• Excellent written and verbal communication skills
• Strong organizational skills—ability to prioritize and multitask
• Ability to use Word, Outlook, Excel and basic computer skills

• Ability to build rapport with clients with a positive and professional demeanor
• Adaptability and initiative
• Responsiveness and follow‐through
• High attention to detail and accuracy in data entry
• Problem‐solving mindset with a collaborative approach

Preferred Education and Experience

• College degree or a minimum of two years of experience in inside sales, customer service or order management preferred
• Proficiency with ERP/CRM/EDI systems (SAP, Salesforce, SPS, or similar systems)
• Technical background preferred