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Collections Agent Job Summary

We are seeking a Collections Agent to help our clients collect debts from delinquent accounts. In this position, you will call people who owe our clients money, helping the debt-holder understand the collections process, and reaching an agreement about how they will repay our client. This requires excellent conflict resolution and negotiation skills, so you should have some experience with collection services and account maintenance. You must ensure that all of your outbound calling is in compliance with federal collections regulations. Our ideal applicant has strong communication skills, a debt collector's license, and proficiency with office software, including Microsoft Outlook.

Collections Agent Duties and Responsibilities

• Call individuals who owe our clients money
• Help settle debts and establish a payment plan
• De-escalate conflicts over the phone
• Make follow-up calls to debt-holders
• Report on the collections process to your manager and the client

Collections Agent Requirements and Qualifications

• High school diploma or GED certificate
• Debt collector’s license
• Strong negotiation skills
• Outbound calling experience
• Ability to maintain a professional demeanor when dealing with difficult individuals or situations