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The ITM Service Specialist is the face the bank. The ITM Service Team Member is responsible for a quick and customer friendly response in a manner that is consistent with the customer service focus of VallantBank.
The employee is responsible for:
• Growing the deposits of the bank by creating an exceptional customer experience while providing and filling customer needs as they occur.
• Building long-term customer relationships by being knowledgeable of the customer base, and proactively uncovering individual customer financial needs.
• Maintaining a positive service mentality.
• Having the capacity to successfully satisfy the customer while taking into account the resources and needs of the organization.
• Ensuring superior quality service in completing all customer transactions.
• Matching the financial needs that achieve those customer goals with product and service solutions.
• Demonstrating an accurate knowledge of the bank’s products and services.
The employee will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words and deeds.