Phonely is building a platform for AI voice technology to transform how businesses handle phone interactions. They are seeking a Customer Success Manager to drive complex customer deployments and ...
Phonely
37 Phonely Jobs Hiring Near You
Phonely is building a platform for AI voice technology to transform how businesses handle phone interactions. They are seeking a Customer Success Manager to drive complex customer deployments and ...
Founding Marketing Lead
San Francisco, CA · On-site
$140K - $200K/yr
About Phonely At some point in the future, every business will answer their phone with voice AI. We are building the platform that lets them do that - and optimize every conversation along the way.
Founding Marketing Lead
San Francisco, CA · On-site
$140K - $200K/yr
About Phonely At some point in the future, every business will answer their phone with voice AI. We are building the platform that lets them do that - and optimize every conversation along the way.
Working at Phonely feels like family, we eat most meals together as a team (the company pays for food) we go on runs, hikes and surf together when we're not working. Also we rent out Airbnb's in cool ...
Working at Phonely feels like family, we eat most meals together as a team (the company pays for food) we go on runs, hikes and surf together when we're not working. Also we rent out Airbnb's in cool ...
Recruiter
San Francisco, CA · On-site
Phonely builds conversational voice AI agents for high volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in ...
Recruiter
San Francisco, CA · On-site
Phonely builds conversational voice AI agents for high volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in ...
DevOps Engineer
San Francisco, CA · On-site
$180K - $260K/yr
Working at Phonely feels like family, we eat most meals together as a team (the company pays for food) we go on runs, hikes and surf together when we're not working. Also we rent out Airbnb's in cool ...
DevOps Engineer
San Francisco, CA · On-site
$180K - $260K/yr
Working at Phonely feels like family, we eat most meals together as a team (the company pays for food) we go on runs, hikes and surf together when we're not working. Also we rent out Airbnb's in cool ...
Sales Engineer
San Francisco, CA · On-site
$120K - $180K/yr
Phonely builds conversational voice AI agents for high-volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in ...
Sales Engineer
San Francisco, CA · On-site
$120K - $180K/yr
Phonely builds conversational voice AI agents for high-volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in ...
GTM Operations Manager
California, MD · Hybrid
Phonely builds conversational voice AI agents for high volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in ...
GTM Operations Manager
California, MD · Hybrid
Phonely builds conversational voice AI agents for high volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in ...
Senior Backend Engineer
San Francisco, CA · On-site
$200K - $350K/yr
Working at Phonely feels like family, we eat most meals together as a team (the company pays for food) we go on runs, hikes and surf together when we're not working. Also we rent out Airbnb's in cool ...
Senior Backend Engineer
San Francisco, CA · On-site
$200K - $350K/yr
Working at Phonely feels like family, we eat most meals together as a team (the company pays for food) we go on runs, hikes and surf together when we're not working. Also we rent out Airbnb's in cool ...
GTM Operations Manager
San Francisco, CA · On-site
Phonely builds conversational voice AI agents for high volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in ...
GTM Operations Manager
San Francisco, CA · On-site
Phonely builds conversational voice AI agents for high volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in ...
Full Stack Engineer
California, MD · On-site
CI/CD, testing, resilient architecture Why Join Phonely? We're a team of ex-athletes, founders, and builders. Low ego, high standards. We believe life isn't about taking the easy road - it's about ...
Full Stack Engineer
California, MD · On-site
CI/CD, testing, resilient architecture Why Join Phonely? We're a team of ex-athletes, founders, and builders. Low ego, high standards. We believe life isn't about taking the easy road - it's about ...
Business Development Representative About Phonely Every day, billions of phone calls are made to businesses, and AI will soon power the majority of them. Businesses need a way to build, simulate ...
Business Development Representative About Phonely Every day, billions of phone calls are made to businesses, and AI will soon power the majority of them. Businesses need a way to build, simulate ...
Senior Business Development Representative About Phonely Every day, billions of phone calls are made to businesses, and AI will soon power the majority of them. Businesses need a way to build ...
Senior Business Development Representative About Phonely Every day, billions of phone calls are made to businesses, and AI will soon power the majority of them. Businesses need a way to build ...
Business Development Representative About Phonely Every day, billions of phone calls are made to businesses, and AI will soon power the majority of them. Businesses need a way to build, simulate ...
Business Development Representative About Phonely Every day, billions of phone calls are made to businesses, and AI will soon power the majority of them. Businesses need a way to build, simulate ...
Full Stack Engineer
San Francisco, CA · On-site
CI/CD, testing, resilient architecture Why Join Phonely? We're a team of ex-athletes, founders, and builders. Low ego, high standards. We believe life isn't about taking the easy road - it's about ...
Full Stack Engineer
San Francisco, CA · On-site
CI/CD, testing, resilient architecture Why Join Phonely? We're a team of ex-athletes, founders, and builders. Low ego, high standards. We believe life isn't about taking the easy road - it's about ...
Senior Business Development Representative About Phonely Every day, billions of phone calls are made to businesses, and AI will soon power the majority of them. Businesses need a way to build ...
Senior Business Development Representative About Phonely Every day, billions of phone calls are made to businesses, and AI will soon power the majority of them. Businesses need a way to build ...
Software Engineer Intern
California, MD · On-site
Software Engineer Internship This is a high-impact internship where you'll write real code, ship features, and see your work in production. Note: This is an in-office role, 5 days a week in San ...
Software Engineer Intern
California, MD · On-site
Software Engineer Internship This is a high-impact internship where you'll write real code, ship features, and see your work in production. Note: This is an in-office role, 5 days a week in San ...
Software Engineer Internship This is a high-impact internship where you'll write real code, ship features, and see your work in production. Note: This is an in-office role, 5 days a week in San ...
Software Engineer Internship This is a high-impact internship where you'll write real code, ship features, and see your work in production. Note: This is an in-office role, 5 days a week in San ...
Phonely Jobs Information
Full-time
Re-posted 22 days ago
Job description
Job Summary:
Phonely is building a platform for AI voice technology to transform how businesses handle phone interactions. They are seeking a Customer Success Manager to drive complex customer deployments and facilitate communication between customers and internal teams, ensuring successful project outcomes.
Responsibilities:
• Customer deployments end-to-end: Own the full lifecycle from kickoff to production, managing scope, timelines, dependencies, and stakeholders throughout
• Cross-functional coordination: Act as the bridge between customers, engineering, and product. Translate requirements in both directions and keep projects unblocked
• Technical onboarding: Lead implementation sessions, configure integrations using APIs and webhooks, and validate workflows before go-live
• Account health and expansion: Track adoption metrics, identify risks early, and build plans to drive deeper usage and growth against defined targets
• Customer voice: Synthesize feedback from the field into clear, structured insights that influence product direction
• Proof-of-concepts: Rapidly prototype and validate new use cases to accelerate customer decision-making
• Documentation and process: Maintain clear project documentation, status updates, and runbooks that keep everyone aligned
Qualifications:
Required:
• 2+ years in project management, technical account management, or implementation: you have owned complex, multi-stakeholder projects and delivered outcomes against timelines
• Excellent written and verbal communication: you write clearly, present confidently, and can shift between a CTO and a business owner in the same conversation
• Technical fluency: comfortable with APIs, webhooks, and cloud tools at a conceptual and configuration level. You do not need to write the code, but you need to understand it
• Organized and proactive: you track every open item, anticipate blockers before they become problems, and follow through without being chased
• Customer-first mindset: you take genuine ownership of customer outcomes, not just activity metrics
• Comfortable with ambiguity: you thrive when the playbook does not exist yet and can build structure from scratch
Preferred:
• Experience at a SaaS, AI, or developer-tools company
• Background in solutions engineering, technical consulting, or implementation
• You have built something - a company, a product, a project that did not exist before
Company:
Phonely provides an AI-powered voice platform that automates phone interactions for businesses through virtual agents. Founded in 2023, the company is headquartered in San Francisco, USA, with a team of 11-50 employees. The company is currently Early Stage.
Phonely is building a platform for AI voice technology to transform how businesses handle phone interactions. They are seeking a Customer Success Manager to drive complex customer deployments and facilitate communication between customers and internal teams, ensuring successful project outcomes.
Responsibilities:
• Customer deployments end-to-end: Own the full lifecycle from kickoff to production, managing scope, timelines, dependencies, and stakeholders throughout
• Cross-functional coordination: Act as the bridge between customers, engineering, and product. Translate requirements in both directions and keep projects unblocked
• Technical onboarding: Lead implementation sessions, configure integrations using APIs and webhooks, and validate workflows before go-live
• Account health and expansion: Track adoption metrics, identify risks early, and build plans to drive deeper usage and growth against defined targets
• Customer voice: Synthesize feedback from the field into clear, structured insights that influence product direction
• Proof-of-concepts: Rapidly prototype and validate new use cases to accelerate customer decision-making
• Documentation and process: Maintain clear project documentation, status updates, and runbooks that keep everyone aligned
Qualifications:
Required:
• 2+ years in project management, technical account management, or implementation: you have owned complex, multi-stakeholder projects and delivered outcomes against timelines
• Excellent written and verbal communication: you write clearly, present confidently, and can shift between a CTO and a business owner in the same conversation
• Technical fluency: comfortable with APIs, webhooks, and cloud tools at a conceptual and configuration level. You do not need to write the code, but you need to understand it
• Organized and proactive: you track every open item, anticipate blockers before they become problems, and follow through without being chased
• Customer-first mindset: you take genuine ownership of customer outcomes, not just activity metrics
• Comfortable with ambiguity: you thrive when the playbook does not exist yet and can build structure from scratch
Preferred:
• Experience at a SaaS, AI, or developer-tools company
• Background in solutions engineering, technical consulting, or implementation
• You have built something - a company, a product, a project that did not exist before
Company:
Phonely provides an AI-powered voice platform that automates phone interactions for businesses through virtual agents. Founded in 2023, the company is headquartered in San Francisco, USA, with a team of 11-50 employees. The company is currently Early Stage.