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EMPSPECJOBCOCH07132026-4
JOB TITLE: Employment Specialist/Job Coach
Bargaining Unit Status:  Non-Bargaining Unit
FULL-TIME   (hours per week: 40)  Work Schedule: Monday-Friday, 7:00 AM - 4:00 PM
EDUCATIONAL QUALIFICATIONS:
High School diploma or equivalent.
EXPERIENCE QUALIFICATIONS:

• Minimum of one year’s experience in a rehabilitation, non-profit facility, or comparable setting in the area(s) of case management, service provision, working with individuals with various disabilities, job development, job placement, follow-up, and training.
• Proficiency with the Microsoft Office suite and general computer operation is required.
• Experience in marketing and public relations. 
• Strong working knowledge of disability management and awareness.

OTHER QUALIFICATIONS:

• Must be authorized for coverage under agency insurance if operating an agency vehicle, have a good driving record, a valid driver’s license, and/or the required level of personal auto insurance.
• Must be able to complete a background check, per company requirements, satisfactorily.
• Ability to communicate with tact and maintain confidentiality.
• Adequate ability in communicating in spoken conversation – adequate volume of speech.
• Adequate ability in writing/reading/mathematics.
• Ability to effectively build and maintain positive working relationships with management and peers.
• Strong organizational, project planning, and management experience with proven analytical and multitasking skills.
• Superior listening, verbal, and written communication skills.
• Proficiency in general reporting and basic case file management.

IMMEDIATE SUPERVISOR:
Program Coordinator
POSITIONS SUPERVISED:
None
JOB RESPONSIBILITIES SUMMARY:
Ability to job develop and serve as an advocate for individuals with disabilities eager to obtain employment.  Assist referred individuals with job placement, follow-up, and training.  Provide case management and social service referral assistance as needed. Provide job readiness training and instruction.
ESSENTIAL FUNCTIONS:

• Complete training as defined by the Phoenix Professional Development Plan.
• Provide information as requested for various statistical requirements.
• Maintain reporting and records as outlined by policy, referral source, and accreditation requirements.
• Have working knowledge of current contract requirements, AbilityOne regulations, CARF standards, social security guidelines, Phoenix mission/policies, departmental goals and objectives, and other sponsoring agency guidelines.

SPECIFIC RESPONSIBILITIES RELATED TO THIS POSITION MAY INCLUDE ANY OF THE FOLLOWING:
Employment Specialist/Job Coach (PWI/Supported Employment)

• Provide employment readiness training (group and individual), assessment, job development, job placement, job coaching, and follow-up for referred persons.
• Serve as a facility consultant regarding the employment readiness of program participants.
• Serve as primary resource person for information on current employer needs.
• Provide job coaching assistance as directed by the referral source.
• Participate in mission-based community activities.

Employment Specialist/Job Coach (Employee Support Services)

• Possess or can obtain a government secret clearance and pass a background check within a reasonable time, as determined by the employer.
• Ability to gain unescorted access to Redstone Arsenal.
• Provide select case management services to Phoenix employees certified as having a disability, to include: direct intervention, job coaching, referrals to social service/community agencies, and work site visits; development and maintenance of competitive employment evaluations and reasonable accommodations per AbilityOne guidelines; report generation per specific guidelines, vocational counseling, behavior management, compliance certification, and personnel assessment; reporting and file maintenance.
• Maintain contact and communication with appropriate supervisors, project managers, and other Phoenix Vocational staff to provide effective case management services.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Adequate ability for conversation, telephone use, and emergency information systems.
• Ability to be independently mobile on all surfaces and in all situations.
• Ability to move safely about the work area.
• Ability to retrieve items from high and low areas.
• Ability to perceive size, discrimination, temperature, shapes, and/or textures.
• Physical stamina to work at least 8 hours per day.

BEHAVIORAL CAPACITIES:

• Must be able to change routine positively.
• Must be able to follow through on assignments independently.
• Must have good organizational skills.
• Must have a long attention span to listen to people, perceive real problems, and bring issues to a successful conclusion.
• Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time.
• Must possess effective oral and written communication and interpersonal skills.
• Must be able to maintain confidentiality.
• Must have stable work behaviors daily.
• Must have adequate individual coping skills.
• Must be able to maintain good work attendance.
• Must be able to resolve problems, handle conflict, and make effective decisions even in emergencies.
• Must be able to exercise good judgment to maintain a safe work environment.

NON-ESSENTIAL FUNCTIONS:

• Other duties as assigned.

RATE OF PAY: $21.15 per hour 
Phoenix is an equal opportunity employer. Individuals with disabilities, including "disabled veterans" or veterans with service-connected disabilities, "are encouraged to apply.”
All qualified applicants will receive consideration for employment and will not be discriminated against based on disability, being a veteran, female, minority, or in another protected group. We are a Drug-Free Workplace.
Phoenix internal and programmatic applicants and individuals with disabilities will receive first consideration.

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