Phoenix Society

Title: Peer Support Worker - (Casual)

Number of Positions: Multiple

Competition Number: C162

Location: Phoenix Center (Main Campus)

Position Status: Casual (On-Call)

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

JobSummary:

ThePeer Support Worker provides supportive mentorship during the recovery andcapacity-building of residents and alumni of the facility by engaging in theirphysical and mental health needs, as well as being a bridge between residentsand other staff members. The Peer Support Worker has lived experience ofsubstance use and/or mental illness and its treatment.

Responsibilities:

• Worksas a member of an interdisciplinary team to provide peer-based support andguidance to service recipients, including individual support, peer support andfacilitating peer-based recovery groups, in accordance with pre-establishedgoals and objectives.
• Supportsservice recipients using motivational and supportive self-disclosure includingthe sharing of personal recovery experiences
• Supportsskill building, goal attainment, empowerment and recovery through peermentorship
• Provides emotional support.
• Observesclients and their environments, and reports unsafe conditions and behavioural,physical, and/or cognitive changes to supervisor
• Identifiesavailable social, economic, recreational, and educational services andresources in the community that will meet clients' needs. Provides clients withrelated information.
• Accompaniesclients on outings such as appointments, shopping, and leisure activities
• Providepractical supports including site orientation, sharing and distribution ofresource materials, assisting with the completion of forms and letters, andreceiving/documenting complaints and ideas for improved service delivery
• Providesinput to case planning and goal setting
• Meetoperational needs a required, including the safety of the building andoccupants
• Completesand maintains related records and documentation such as statistics, progressreports, and daily logs
• Practiceand encourage respects, trust, empathy, and integrity in interactions withresidents
• Developsand maintains positive and respectful relationships with co-workers and themultidisciplinary team
• Performsother related duties as required or assigned

Qualifications:

• HighSchool diploma or equivalent combination of education, training and experiencesuch as a certificate in Community Social Services.
• Approximately1 year of experience, including lived experience, in recovery, recovery insubstance use or co-occurring substance use, and/or mental health issues
• Experienceleading or participating in community groups
• Experienceproviding one-on-one support in a relevant setting
• Satisfactorycompletion of a criminal records check with vulnerable sector screening isrequired
• Satisfactorycompletion of Tuberculosis Screening form is required
• Satisfactorycompletion of Employee Immunization Record form is required
• Firstaid certification with CPR is required
• Validdriver's license is required

Skills& Knowledge: 

• Stronginterpersonal skills and ability to communicate effectively in writing andverbally in English
• Strongcritical thinking, decision-making, and problem-solving skills
• Ability to perceive situationalor other stressors that elevate risk and act proactively in response
• Ability to engage and involveadults in support and learning activities
• Demonstrated commitment to thesocial sector with a passion for the organization's mission is essential

Competencies:

Approachto Work

• Demonstratesinitiative, flexibility, adaptability and resourcefulness
• Activelyseeks and incorporates feedback to inform continuous self-improvement
• Setsgoals, creates and implements action plans, monitors progress, and evaluatesresults
• Adeptlymanages competing tasks and uses time efficiently and effectively

JobKnowledge & Quality of Work

• High-degree of relevant and current job knowledgeand skill
• Consistently produces accurate, thorough,high-quality work in a timely manner
• Builds and promotes a culture of health and safetyin the workplace
• Implements and enforces best practices in healthand safety within the workplace

Judgement& Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timelydecisions after contemplating various available courses of action
• Exercises sound judgment in the best interests ofthe organization

Communication& Interpersonal Skills

• Expresses themselves clearly and professionallyboth verbally and in writing
• Displays high emotional intelligence; uses tact anddiplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes apositive impression
• Listens to and considers others' views 

PersonalLeadership

• Models the organization's core values of socialjustice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions,performance and health
• Is reliable and accountable; shows up on time readyto work

Teamwork& Collaboration

• Effectively works with their colleagues to ensureorganizational success
• Champions positive working relationships with staffand external stakeholders
• Supports an environment of openness, and championsteamwork and communication across programs
• Leverages the expertise and experience of othersfor organizational success

ClosingDetails:

ClosingDate

Internalapplications will be accepted until May 14th, 2026, 04:00 pm

"Allemployees, including laid off and displaced employees, are entitled to apply onthe vacancy and be considered pursuant to the provisions of Article 12.9."Internal applicants must notify the manager of intent to apply.

Externalapplicants will be reviewed after internal applicants have been reviewed andinterviewed.

Allqualified applicants are welcome to apply.

Phoenixis committed to employment equity and encourages applications from people ofall gender identities and expressions, persons with disabilities, Indigenouspeoples and visible minorities. Persons with disabilities who anticipateneeding accommodations for any part of the application and hiring process maycontact our HR department. Any personal information provided will be maintainedin confidence.

Whilewe thank all applicants for their interest in this opportunity, only thoseselected for an interview will be contacted.  

Employment Type: OTHER