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Jury Clerk

The United States District Court for the District of Arizona is accepting applications from qualified candidates for a full-time Jury Clerk. The current opportunity will be based in Phoenix and will handle jury matters for both the Phoenix and Prescott Divisions. The successful candidate must be a self-starter and extremely detail oriented. The incumbent will serve the public in an interesting and growth-oriented career and must possess strong organizational and communication skills. The incumbent will report directly to the Jury Administrator.

Jury clerks perform administrative and customer service work to coordinate and prepare qualified jurors for jury selection in accordance with approved internal controls, procedures, and rules. Employees in these positions ensure the efficient and fair operations related to the selection, qualification, summoning, orientation, management, and payment of jurors. Representative duties will include but are not limited to:

• Prepare and mail juror questionnaires and other information.
• Process and respond to juror mail, email, and telephone calls in a timely manner.
• Process juror questionnaires and other documents.
• Process and respond to deferral and excuse requests.
• Schedule and prepare for jury selections.
• Conduct juror check-in and provide juror orientation.
• Provide support to and assist jurors during jury service.
• Prepare paperwork after jury selections, including juror payments and reimbursements.
• Operate the Court's Juror Management System (JMS) and eJuror (component of JMS).
• Maintain and update the automated phone service used by jurors (AJIS).
• Maintain accurate inventory of jury supplies.
• Communicate verbally and in writing with judges, court personnel, U.S. Attorney's Office, jurors, and other groups to ensure the smooth and efficient operation of all jury-related proceedings.
• Administer the Oath of Allegiance to new citizens.
• Perform other duties as assigned.

This position will involve significant public contact and personal interaction, experience managing a heavy call volume, and the ability to speak publicly in front of a large group. Qualifications include:

• Two years of previous and extensive customer service experience.
• Excellent oral and written communication skills.
• Ability to work independently and use judgment to resolve issues based on knowledge and experience.
• Ability to interact effectively and appropriately with the public, internal customers, and co-workers.
• Ability to maintain confidentiality.
• Ability to resolve difficulties while complying with regulations, rules, and procedures regarding jury administration.
• Ability to be flexible and adapt to unanticipated needs and problems, and to manage multiple tasks and priorities.
• Ability to consistently demonstrate sound ethics and judgment.
• Skill and precision in performing data entry and preparing documents using Microsoft Office.
• Payment processing experience is beneficial.
• Ability to work extended hours and travel within the district as needed.
• High school graduate (or equivalent) and must have a minimum of two years of general experience and one year of specialized experience.

Generalized experience is progressively responsible clerical, office, or other work that indicates the possession of or the ability to acquire the particular knowledge and skills necessary to do the job. Education above the high school level may be substituted for general experience. Specialized experience is progressively responsible experience requiring the regular and recurring application of administrative procedures involving the use of automated systems, use of specialized terminology, and a demonstrated ability to apply a body of rules, regulations, directives, or law. Such experience is commonly encountered in law firms, legal counsel offices, banking and credit firms, educational institutions, insurance companies, real estate and title offices, and corporate office environments.

Strong preference will be given to applicants who have professional and inherent customer service skills. The preferred applicant should have the ability to manage a heavy volume of demanding telephone calls. Preference will also be given to applicants with exceptional verbal and written communication skills. Bachelor's degree.