Pet Partners

Professional Staff Core Values: This role will serve as an energetic, collaborative and effective team player both within the department and across the Pet Partners organization, exemplifying our core values of being Accountable, Agile, Determined, Positive and Solution-Focused.

Role Summary: The Development Associate is a part-time position which supports the Development Team with responsibilities associated with donor stewardship including gift processing, mailings, fundraising incentives and acknowledgement, and daily reconciliation.

Role Core Competencies:

1. Demonstrated accurate and efficient processing of gifts. 
2. Accurate execution of gift acknowledgment process. 
3. Demonstrated ability to support Development staff as needed.
4. Demonstrated ability to effectively communicate verbally and especially in writing, consistent with the role’s expectations:

• To write in a compelling manner about programs or the position’s area of expertise and responsibility
• To write in an effective manner about organizational initiatives to contribute to specific recruitment and fundraising goals
• To write effectively to summarize data or incorporate as a foundation for strategy recommendations, consistent with expectations of the position

Essential Duties and Responsibilities:

• Database administration and data management

• Process all mailed-in donations by inputting gift details and supporting information accurately into our Salesforce database.
• Maintain database and donor files with accuracy, consistency, and attention to detail.
• Create and run reports, build mailing lists and queries to assist development staff.

• Stewardship:

• Prepare and distribute gift acknowledgment letters in a timely manner.
• Prepare and distribute pledge reminders and peer-to-peer strategic event resources and incentives.

• Additional duties:

• Assist with mailing tribute letters and Rainbow Bridge cards.
• Create new facility accounts in Salesforce based on Log-a-Visit posts.
• Keep track of in-office inventory and order more items when in low stock.

•      Other Duties:  This is not a comprehensive listing of all activities, duties or responsibilities that may be required of the employee for this job at any time.

Supervisory Responsibilities:  This position does not have supervisory responsibilities.

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent attention to detail, including data entry accuracy managing high-volume workload.
• Ability to work effectively and efficiently with minimal direction.
• Collaborative nature and ability to balance working in a team environment with self-directed projects.

Education/Experience:

• 2+ years of professional experience with donor database / CRM; Salesforce strongly preferred.
• Demonstrable computer skills, including proficiency with MS Office Suite (Word, Excel, Outlook), and the use of standard office equipment like copiers and postage meters.

Certificates and Licenses:None

Physical Demands and Work Environment:The physical demands and work environment described below represent the activities and surroundings of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform the job, the employee is frequently required to talk and hear on the telephone, and verbally communicate in person with individuals and groups. The position requires frequent keyboarding. The incumbent may occasionally reach with hands and arms. The incumbent is required to read and respond to documents in hard copy and electronic form.

The incumbent occasionally will carry materials weighing up to 20 lbs. The noise level in the work environment is usually quiet to moderate if/when in an office environment.

Travel Requirements: Occasional travel may be required.

Pet Partners is an Equal Opportunity Employer, committed to creating a diverse and inclusive organizational culture, and does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.