Pet Meadow

Our Mission

We provide peace of mind by delivering transparent and reliable cremation services.

Our Core Values

As a leader within our organization, the General Manager is expected to embody and promote our core values in every aspect of operations, customer service, and team management:

• Reliable – We consistently deliver on our commitments and maintain the highest standards of service and accountability.
• Empathetic – We treat families, clients, and team members with compassion, understanding, and respect during difficult times.
• Customer Focused – We prioritize the needs of our customers and strive to exceed expectations through exceptional service and communication.
• Dedicated – We are committed to excellence, continuous improvement, and supporting the success of our team and organization.
• Detail Oriented – We pay close attention to every step of the process to ensure accuracy, quality, and compliance.

The General Manager will lead by example, fostering a culture that reflects our mission and values. This role requires a commitment to operational excellence, outstanding customer service, employee development, and the compassionate care that families expect from our organization.

Core Responsibilities Operational Leadership

Lead all operational functions including:

• Cremation/Aquamation Operations
• Packaging
• Memorial Products
• Special Services
• Transportation & Logistics
• Customer Service
• Witness Services
• Production Planning
• Inventory Control
• Fleet Operations
• Facility Maintenance

Ensure every operation consistently achieves excellence in:

• Safety
• Quality
• Service
• Cost
• Delivery
• Employee Engagement
• Customer Acquisition and Retention

Maintain full operational ownership of each site's financial performance.

Responsible for:

• Labor Management
• Budget Management
• Expense Control
• Break-Even Planning
• Cost Reduction Initiatives
• Capital Planning
• Inventory Optimization
• Productivity Improvement
• Overtime Reduction
• Operational Forecasting

Partner with the Regional Operations Director on:

• Annual Budget Development
• Monthly Financial Forecasting
• Capital Requests
• Profitability Strategies
• Growth Planning
• Capacity Planning

EOS Leadership

Serve as the regional EOS Champion.

Lead execution of:

• Level 10 Meetings
• Quarterly Rocks
• Annual Business Planning
• Scorecards
• Accountability Charts
• Quarterly Conversations
• Company Vision Execution
• Department Priorities

Ensure every Site Manager successfully executes EOS disciplines.

Develop accountability throughout every department.

Lean Manufacturing & Continuous Improvement

Lead Operational Excellence using Lean and Six Sigma methodologies.

Champion:

• Lean Manufacturing
• Six Sigma
• Value Stream Mapping
• Standard Work
• Visual Management
• 5S Workplace Organization
• A3 Problem Solving
• DMAIC Methodology

Develop a culture where every employee actively participates in operational improvement.

Leadership & Talent Development

Develop high-performing leaders throughout the region.

Responsible for:

• Hiring
• Coaching
• Performance Management
• Succession Planning
• Leadership Development
• Employee Retention
• Training Programs
• Cross Training
• Accountability
• Employee Recognition

Create future Site Managers and Regional Leaders.

Quality Excellence

Ensure operational excellence throughout every process.

Responsible for:

• SOP Compliance
• Chain of Custody
• Packaging Accuracy
• Memorial Quality
• Pet Identification Accuracy
• Customer Experience
• CAPA Management
• Internal Audits
• Quality Scorecards
• Corrective Action Plans
• Continuous Quality Improvement

Lead weekly Quality Excellence Reviews.

Safety & Environmental Compliance

Maintain industry-leading safety performance.

Ensure compliance with:

• OSHA
• EPA
• DOT Regulations
• Crematory Regulations

Champion a Zero Harm Safety Culture.

Production & Capacity Planning

Manage production across all facilities.

Responsible for:

• Production Scheduling
• Capacity Planning
• Facility Throughput
• Route Optimization
• Volume Forecasting
• Resource Allocation

Ensure facilities are positioned for future growth.

Customer Experience

• Veterinary Partners
• Pet Families
• Referral Partners
• Internal Customers

Monitor:

• Customer Satisfaction
• Service Recovery
• On-Time Delivery

Strategic Growth

Partner with Sales, Marketing, and Corporate Leadership to support growth.

Support:

• New Facility Openings
• New Clinic Onboarding
• Capacity Expansion
• Market Development
• Operational Readiness
• Acquisition Integration

KPI Ownership

Own regional operational scorecards.

Monitor and improve:

• Revenue
• EBITDA
• Site Profitability
• Cost Per Pet
• Labor %
• Overtime %
• Inventory Costs

Operational

• Packaging Quality
• Route Efficiency
• Capacity Utilization
• Equipment Downtime

Quality

• Customer Satisfaction
• ReworkChain of Custody Accuracy
• Memorial Accuracy

Safety

• Near Misses
• Training Compliance
• Safety Audits

The General Manager must demonstrate:

• Operational Excellence
• Strategic Thinking
• Accountability
• Coaching & Mentoring
• Data-Driven Decision Making
• Executive Communication
• Cross-Functional Collaboration

Minimum Qualifications Experience

• 7–10 years of progressive operations leadership.
• Minimum 5 years leading multi-site operations.
• Demonstrated P&L ownership.
• Experience leading managers and supervisors.
• Experience implementing Lean transformations.

Required Knowledge

• EOS (Entrepreneurial Operating System), including Level 10 Meetings, Rocks, Scorecards, IDS, Accountability Charts, and Quarterly Planning.
• Lean Manufacturing principles and continuous improvement tools.
• Six Sigma methodologies, with Green Belt certification preferred and Black Belt considered a strong advantage.
• Experience using KPIs and operational dashboards to drive accountability and decision-making.
• Strong understanding of labor planning, budgeting, forecasting, and operational financial management.

Preferred Certifications

• Lean Six Sigma Green Belt (Required Preferred)
• Lean Six Sigma Black Belt (Highly Preferred)
• EOS Integrator or EOS leadership experience (Preferred)
• OSHA 30
• Project Management certification

Travel Requirements

• Up to 50% travel throughout Georgia and North Carolina.
• Ability to work in industrial production facilities, crematories, warehouses, transportation environments, and office settings.
• Availability for occasional evenings, weekends, and emergency operational support.

Success Measures (First 12 Months)

The General Manager will be evaluated on:

• Achievement of site P&L targets.
• Successful execution of EOS Rocks and quarterly priorities.
• Reduction in labor and operating costs while maintaining service levels.
• Improvement in quality metrics, customer satisfaction, and turnaround times.
• Increased employee engagement, retention, and leadership development.
• Full implementation of Lean and Six Sigma initiatives across all facilities.
• Achievement of safety, compliance, and environmental goals.
• Standardization of operations across Georgia and North Carolina.
• Development of a sustainable leadership pipeline through coaching, succession planning, and accountability.

The pay range for this role is:

100,000 - 120,000 USD per year (Atlanta, Georgia)