60 Peloton Member Support Associate Jobs Hiring Near You

ABOUT THE ROLE
We are seeking a Staff Data Analyst to serve as a strategic partner between our Global Operations & Technology organization and our Enterprise Data team. This role will be the voice of data for our Supply Chain and Global Member Support organizations. While serving as a hands-on analyst and strategic partner, you will also have the opportunity to work within and learn from a larger data team.
YOUR DAILY IMPACT AT PELOTON

• Partner with peer stakeholders, Directors, and VPs to define, build, and maintain a robust metric architecture. Consider North Star metrics, leading vs. lagging indicators, counter-metrics, and operational guardrails. Create clear documentation and work to build consensus
• Lead a dedicated workstream that reviews key metrics weekly, reporting to the broader company the vital changes, trends, and strategic opportunities the metrics reveal. Perform root-cause analysis on operational anomalies, separating true operational signals from noise, seasonality, or data pipeline breaks. Know when a scrappy analysis is sufficient and when a more nuanced approach is necessary
• Shape and deliver clear business narratives with appropriate nuance. Translate complex and ambiguous data into clear and concise recommendations
• Collaborate with cross-functional partners on measurement strategy and data collection for pilot projects and new company-wide initiatives
• Decompose ambiguous, high-level business goals and strategic questions into structured, testable hypotheses and concrete analytical frameworks that drive decisions
• Partner with tech and operations teams to design, evaluate, and interpret operational experiments and process changes
• Become an in-house expert on Peloton's supply chain and member support data, while maintaining a broad awareness of other data domains across the company
• Evangelize the data our team has made available to the Global Ops and Tech teams. Ensure the organization is aware of what's available and knows how to use it through dedicated documentation and training materials. Identify and act on gaps and opportunities in data adoption
• Develop strong partnerships with the technology stakeholders who own the operational systems driving Peloton's supply chain. Think big-picture as you document the broader data ecosystem, mapping out exactly how all of these disparate pieces and systems connect. Ensure we are in lockstep with Tech teams on planning and roadmap initiatives

YOU BRING TO PELOTON

• 7+ years of data analytics experience, with a proven track record operating at a senior level within a complex organization. Experience performing data extraction, cleaning, analysis and presentation for medium to large datasets. Practical knowledge of A/B testing and quasi-experimental design (e.g., difference-in-differences)
• Advanced SQL proficiency and advanced experience with Looker (or similar enterprise BI tools). Highly fluent in spreadsheets (Excel/Google Sheets)
• Fluency analyzing data with Python and/or R
• Familiarity with dbt and modern analytics engineering principles
• Highly skilled in both written and verbal communication. You can convey complex technical concepts in straightforward ways to non-technical executives and stakeholders
• You possess exceptional attention to detail and organizational skills. You can seamlessly context-switch between high-level architectural documentation and day-to-day triage, balancing multiple workstreams and priorities
• You know how to establish trusted analytics and can confidently guide teams away from misleading metrics. You are comfortable with ambiguity and have a strategic mindset for solving complex, unstructured problems
• Experience working in deep partnership with cross-functional teams-both technical and non-technical
• The ideal candidate demonstrates the following:
  • You are highly analytical and think deeply about how complex systems talk to each other
  • You love asking questions, explaining your findings, and communicating insights in a way that empowers leadership to make data-driven decisions
  • You are a scrappy, critical thinker who thrives on connecting the dots across complex systems
  • You know when to simplify a problem for clarity and when a complex deep-dive is warranted
  • While you will balance hands-on technical work with stakeholder management, your true strength lies in your ability to collaborate, communicate, and transform data into actionable business narratives

BONUS

• Experience automating routine tasks with AI
• Start-up experience a plus
• Fluency in supply chain concepts and data

#LI-DD1
#LI-Hybrid
The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton's competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.
As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

• Medical, dental and vision insurance
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Employee Stock Purchase Plan
• Fertility and adoption support and up to 18 weeks of paid parental leave
• Child care and family care discounts
• Free access to Peloton Digital App and apparel and product discounts
• Commuter benefits and Citi Bike Discount
• Pet insurance and so much more!

Base Salary Range
$188,800-$231,950 USD
ABOUT PELOTON:
Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com.
At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.