Payless

Job Summary

The Marketplace Manager is responsible for leading the implementation, optimization, and ongoing management of the company's Walmart Marketplace business. This role oversees product listings, catalog management, pricing, promotions, inventory synchronization, marketplace compliance, advertising, and operational performance to drive profitable sales growth. The ideal candidate combines marketplace expertise, eCommerce operations knowledge, and analytical skills to maximize the company's presence on Walmart Marketplace.

Responsibilities and duties

Marketplace Strategy & Implementation

§ Lead the implementation and launch of the company's Walmart Marketplace storefront.

§ Develop and execute a marketplace growth strategy aligned with overall eCommerce objectives.

§ Identify opportunities to expand product assortment, increase sales, and improve customer experience.

§ Manage marketplace onboarding, integrations, and system enhancements.

Catalog & Content Management

§ Create, optimize, and maintain high-quality product listings.

§ Ensure accurate product data, images, attributes, and SEO-optimized content.

§ Resolve catalog issues including suppressed listings, duplicate SKUs, and content errors.

§ Monitor listing quality scores and improve product discoverability.

Inventory & Operations

§ Coordinate inventory availability across Walmart Marketplace and internal systems.

§ Monitor inventory health and prevent stockouts or overselling.

§ Work closely with merchandising, purchasing, and warehouse teams to maintain accurate inventory.

§ Support order management and fulfillment operations to meet Walmart performance standards.

Pricing & Promotions

§ Develop competitive pricing strategies while maintaining profitability.

§ Plan and execute promotional campaigns, seasonal events, and markdown strategies.

§ Monitor Buy Box performance and pricing competitiveness.

§ Analyze promotional effectiveness and recommend improvements.

Marketplace Performance & Analytics

§ Track KPIs including:

§ Sales revenue

§ Gross merchandise value (GMV)

§ Conversion rate

§ Traffic

§ Average order value

§ Return rate

§ Inventory health

§ Advertising ROI

§ Produce regular business performance reports and actionable insights.

§ Identify growth opportunities using sales and customer data.

Walmart Advertising

§ Manage Walmart Connect advertising campaigns.

§ Optimize sponsored products and advertising budgets.

§ Analyze campaign performance and improve return on ad spending (ROAS).

§ Collaborate with marketing on seasonal campaigns and product launches.

Compliance & Account Health

§ Ensure compliance with Walmart Marketplace policies and service-level requirements.

§ Monitor account health metrics and proactively resolve performance issues.

§ Manage customer feedback, returns, and seller performance metrics.

§ Coordinate issue resolution with Walmart Seller Support when necessary.

Cross-Functional Collaboration

§ Partner with merchandising, marketing, IT, finance, customer service, and supply chain teams.

§ Coordinate new product launches and promotional calendars.

§ Support system integrations and process improvements.

§ Document marketplace procedures and best practices.

Required Experience, Skills and Qualifications 

Required

§ Bachelor's degree in Business, Marketing, eCommerce, or related field.

§ 3–5+ years of experience managing Walmart Marketplace or other major online marketplaces.

§ Experience with eCommerce platforms, product information management (PIM), and inventory systems.

§ Strong understanding of marketplace operations, catalog management, and fulfillment.

§ Advanced analytical skills with proficiency in Excel and reporting tools.

§ Excellent organizational, communication, and project management skills.

§ Bilingual English / Spanish

Preferred

§ Experience in footwear, apparel, or fashion retail.

§ Experience with Walmart Connect advertising.

§ Knowledge of ERP and marketplace integration platforms.

§ Familiarity with ChannelAdvisor, CommerceHub, Zentail, Feedonomics, or similar marketplace management tools.

§ Experience working with omnichannel retail operations.

Key Competencies

§ Marketplace strategy

§ Digital merchandising

§ Data analysis

§ Inventory management

§ Project management

§ Process improvement

§ Cross-functional collaboration

§ Problem solving

§ Attention to detail

§ Customer focus

Reports to: Head of Franchising & US Ops

Salary $65,000 per year

Benefits: competitive package - Medical, dental, vision, STD, LTD, legal insurance 401

(k).