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About the Role

HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows to improve cash flow, patient outcomes, and enable peace of mind for their clients. At HealthRecon Connect, we hold ourselves accountable for setting and maintaining high standards, striving for customer delight and committing to excel.

We are seeking a dynamic and experienced RCM leader to oversee multi-specialty physician/clinic operations and drive excellence across client accounts. This role requires deep expertise in eClinicalWorks, strong operational leadership, and a passion for optimizing performance and client satisfaction.

What You'll Lead

• Day-to-day RCM operations for multi-specialty physician/clinic clients
• Onshore + offshore team leadership to achieve KPIs & SLAs
• Performance audits, workflow enhancements, and data-driven insights
• Client escalations, onboarding, and relationship management
• Collaboration with tech teams on RCM innovation and systems integration

If you’re a strategic RCM professional ready to make an impact, we’d love to connect.

Job Details

Job Vacancy: Associate Director / Director – Revenue Cycle Management (RCM)

Work Week: Monday to Friday

Shift Window: 8:00 am to 5:00 pm CST

Location: Memphis, TN, Hybrid (Onsite 3 days/week)

Other Features: Full Time, US calendar applicable

Responsibilities

• Coordinate all onboarding activities related to the revenue cycle for new providers, including charge documents, EMR and Practice Management system setup, workflows for charge capture, time of service collection process, and client expectations.
• Function as primary point of contact for the client to front end revenue cycle issues and help streamline business operations as they relate to the revenue cycle.
• Review client metrics daily/weekly to identify trends and impacts to the client’s revenue cycle and facilitate solutions with the CBO sites.
• Accountable for oversight and optimization of revenue cycle governance with primary focus on functional areas including Billing, Charge Master/Revenue Integrity, Insurance Follow-Up, Customer Service, Cash Posting, Denials Management, Payment Variance, and Collections.
• Provide a virtual continuous presence to support, review processes, give feedback, and identify areas of opportunity outside of RCM when needed.
• Coordinate with leadership to discuss both strengths and opportunities for improvement to meet performance metrics, suggest process improvements, develop project plans with target milestone dates, and promote a culture of collaboration within vertical and across clients.
• Ensure appropriate documentation and education materials are up to date and identify any educational needs and communicate to the appropriate leader for development.
• Stay abreast of payer requirements and changes in the industry and communicate those changes along with financial impact to leadership and client services management.
• Monitor ongoing initiatives and keep projects on time.
• Provide timely information on operational changes, new business development, and service line expansion that will impact Revenue Cycle.
• Communicate in a way that promotes trust and credibility between clients, team members, other leaders, and internal customers and vendors.
• Escalate issues as necessary to ensure timely resolution.
• Quarterly/Biannual/Annual Client Visits (20% travel) to maintain healthy client relationships.

Qualifications and Criteria

• Education:
  • Bachelor’s degree in Finance, Healthcare, Business, or related field preferred.
• Experience:
  • At least 10 years RCM experience with at least 7 years in a Manager or above capacity in a medical group or CBO setting, preferably of similar size or greater and similar level of complexity.
• Skills and Qualifications:
  • Detailed knowledge and expertise across the entire patient revenue cycle continuum.
  • Demonstrated experience in being responsible for large groups of employees in a complex operational setting.
  • Proven expertise in working across geographical locations, within KPI, SLA driven environment.
  • Strong executive presence, including communication skills that enable appreciation of others’ perspectives and the ability to offer compelling insights and recommendations.
  • Strong analytical capacity.
  • Thorough understanding of healthcare financial trends and financial systems/tools.
  • Excellent oral and written communication skills and ability to communicate effectively with all levels of management.
  • True "change agent" able to lead diverse groups in implementing new programs and ideas.