ZipRecruiter

Log In

Pasona NA

28 Pasona Na Jobs Hiring Near You

Pasona NA

Operations Support Associate

Itasca, IL · On-site

$28 - $30/hr

Salary: $28-$30/hour Industry: Manufacturing/Trading (Client company industry) Location: Hybrid - 3 days/week onsite in Itasca, IL Flexible Work Options: Hybrid schedule (3 days in office) Benefits:

Pasona NA

Administrative Assistant

Schaumburg, IL · On-site

$20 - $23/hr

Japanese trading company is seeking an Administrative Assistant to support its Aerospace Business Team in Schaumburg, IL. Japanese language skills are a plus, but not required. Department: Aerospace ...

Pasona NA

Account Support Representative

Columbus, IN · On-site

$41K - $52K/yr

Account Support Representative Location: Columbus, IN Compensation: Approx. $41.6k-$52k/yr DOE + bonus Hours: 8:00 AM-5:00 PM Employment Type: Full-time, onsite • Applications will only be ...

New

Pasona NA

SAP Application Lead

Irvine, CA · On-site

Job Title: SAP Application Lead Location: Irvine, CA Work Style: Hybrid Work Hours: M-F 8-5 Salary Range:up to 100K+bonus Overview A U.S.-based company with global operations is seeking an ...

Pasona NA

Administrative Assistant

Torrance, CA · On-site

$20 - $22/hr

*Japanese Bilingual skill required Position: Administrative Assistant Employment Type: Part-time (Flexible Schedule), On-site Location: Torrance, CA Salary: $20～22/hour (DOE) Working Hours: about 30 ...

Pasona NA

HR Assitant/Coordinator

Costa Mesa, CA · On-site

$22.25 - $29.25/hr

Job Title: HR Assistant / Coordinator This role requires frequent interaction with East Coast stakeholders and an early work schedule to align with Eastern Time. Work Schedule: Monday-Friday, 6:00 AM ...

next page

Showing results 1-20

All JobsPasona Na Jobs

Pasona NA Jobs Information

What are the most popular cities for Pasona Na jobs?
What are the most popular states for Pasona Na jobs?
What are the most popular categories at Pasona Na?

Customer Success Manager | SaaS for Manufacturing Transformation (Japanese Bilin

Pasona NA

Chicago, IL • On-site

$75K - $150K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Key responsibilities

  • Lead the onboarding experience for new clients, ensuring smooth implementation and early success.

  • Build strong, trust-based relationships with key stakeholders and conduct regular meetings, visits, and business reviews to align on goals and uncover new opportunities.

  • Track adoption, satisfaction, and engagement metrics to proactively prevent churn and identify upsell and expansion opportunities.

Job description

Customer Success Manager | SaaS for Manufacturing Transformation (Japanese Bilingual Preferred)
Location : Chicago IL
  • On-Target Earnings: $75,000-$150,000, depending on experience.
Are you passionate about helping customers succeed through technology?
We're looking for a Customer Success Manager (CSM) who thrives at the intersection of relationships, strategy, and impact. This is your opportunity to own the customer journey - from onboarding to growth - and help leading manufacturers transform their operations through data-driven SaaS solutions.
As a key member of our U.S. team, you'll wear multiple hats, collaborate across functions, and play a central role in building a world-class customer success organization from the ground up.
💡 What You'll Do
Customer Onboarding & Adoption
  • Lead the onboarding experience for new clients, ensuring smooth implementation and early success.
  • Deliver engaging, persona-based training that simplifies technical information for users at all levels.
🤝 Relationship Building & Customer Discovery
  • Build strong, trust-based relationships with key stakeholders - from operators to executive sponsors.
  • Conduct regular meetings, visits, and business reviews to align on goals and uncover new opportunities for value creation.
📈 Retention & Growth
  • Track adoption, satisfaction, and engagement metrics to proactively prevent churn.
  • Identify upsell and expansion opportunities that maximize the customer's return on investment.
🌍 Customer Advocacy & Success Storytelling
  • Develop success stories and case studies showcasing measurable impact.
  • Organize customer events and webinars to build a thriving, engaged user community.
🤜🤛 Cross-Functional Collaboration
  • Act as the voice of the customer internally - sharing insights, feedback, and best practices to influence product and sales strategy.
  • Partner with internal teams to continuously enhance the customer experience.
🔍 What You Bring
  • Proven experience managing enterprise-level B2B customer relationships, including adoption, renewals, and expansion.
  • Strong understanding of customer success best practices in SaaS environments.
  • Excellent communication, presentation, and relationship-building skills.
  • Data-driven mindset with strong analytical and problem-solving abilities.
  • Proficiency in CRM tools and digital collaboration platforms.
  • Fluency in Japanese highly preferred - bilingual ability is a strong advantage.
  • Experience in manufacturing tech or industrial SaaS is a plus.
  • Willingness to work onsite in Chicago and travel up to 50%.
🎯 Why You'll Love This Role
  • Play a foundational role in building and scaling a customer success organization in a high-growth SaaS company.
  • Gain hands-on experience across the full customer lifecycle - onboarding, adoption, and expansion.
  • Collaborate with visionary leaders and cross-functional teams who value your input.
  • Make a tangible impact helping U.S. manufacturers achieve operational excellence through digital innovation.
💼 Compensation & Benefits
  • On-Target Earnings: $75,000-$150,000, depending on experience.
  • Comprehensive Health Benefits: 100% employer-paid medical, dental, and vision coverage.
  • 401(k) with 4% company match from day one.
  • Generous Paid Time Off: 15 PTO days, 5 sick days, and 10 holidays.
  • Stock Options: Share in the company's success and growth.
  • Professional Growth: Access to training, conferences, and learning programs.
  • Vibrant Culture: Company lunches, social events, and a supportive team environment.

🌟 Join a mission-driven team that's helping shape the future of manufacturing through innovation, data, and human connection.
If you're a relationship-driven professional who loves empowering customers and driving business impact - we'd love to meet you!
To apply please email resume to htakmai@pasona.com
#LI-HT1
Application Form

Apply