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30 Pasona Na Jobs Hiring Near You

Pasona NA

SAP Application Lead

Irvine, CA · On-site

Job Title: SAP Application Lead Location: Irvine, CA Work Style: Hybrid Work Hours: M-F 8-5 Salary Range:up to 100K+bonus Overview A U.S.-based company with global operations is seeking an ...

Pasona NA

Operations Support Associate

Itasca, IL · On-site

$28 - $30/hr

Salary: $28-$30/hour Industry: Manufacturing/Trading (Client company industry) Location: Hybrid - 3 days/week onsite in Itasca, IL Flexible Work Options: Hybrid schedule (3 days in office) Benefits:

Pasona NA

HR Assistant

Huntsville, AL · On-site

$22/hr

A Japanese company is seeking a HR Assistant. Location: Huntsville, AL Pay rate: $22/hour Work Type: Full-time, On-site JOB DUTIES AND RESPONSIBILITIES: The HR Assistant has primarily following ...

Pasona NA

Warehouse/Forklift Operator

Casa Grande, AZ · On-site

$20/hr

I MMEIDATE O PENING Warehouse / Forklift Operator Work Location: Casa Grande, AZ Work Hours: M-F 8:00-4:30 Pay rate: $20/hour Good Bnefit program: Health, Dental, Vision insurance, 401K, PTO, and ...

Pasona NA

Administrative Assistant

Schaumburg, IL · On-site

$20 - $23/hr

Japanese trading company is seeking an Administrative Assistant to support its Aerospace Business Team in Schaumburg, IL. Japanese language skills are a plus, but not required. Department: Aerospace ...

Pasona NA

Administrative Assistant

Torrance, CA · On-site

$20 - $22/hr

*Japanese Bilingual skill required Position: Administrative Assistant Employment Type: Part-time (Flexible Schedule), On-site Location: Torrance, CA Salary: $20～22/hour (DOE) Working Hours: about 30 ...

Pasona NA

HR Assitant/Coordinator

Costa Mesa, CA · On-site

$22.25 - $29.25/hr

Job Title: HR Assistant / Coordinator This role requires frequent interaction with East Coast stakeholders and an early work schedule to align with Eastern Time. Work Schedule: Monday-Friday, 6:00 AM ...

Pasona NA

Executive Assistant

Palo Alto, CA · On-site

$30 - $40/hr

Position: Executive Assistant & Office Coordinator Industry: Venture Capital / Technology Investments Employment Type: Full-Time Temporary / Contract Position Assignment Duration: Expected through ...

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Customer Success Manager | SaaS for Manufacturing Transformation (Japanese Bilin

Pasona NA

Chicago, IL • On-site

$75K - $150K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Customer Success Manager | SaaS for Manufacturing Transformation (Japanese Bilingual Preferred)
Location : Chicago IL
  • On-Target Earnings: $75,000-$150,000, depending on experience.
Are you passionate about helping customers succeed through technology?
We're looking for a Customer Success Manager (CSM) who thrives at the intersection of relationships, strategy, and impact. This is your opportunity to own the customer journey - from onboarding to growth - and help leading manufacturers transform their operations through data-driven SaaS solutions.
As a key member of our U.S. team, you'll wear multiple hats, collaborate across functions, and play a central role in building a world-class customer success organization from the ground up.
💡 What You'll Do
Customer Onboarding & Adoption
  • Lead the onboarding experience for new clients, ensuring smooth implementation and early success.
  • Deliver engaging, persona-based training that simplifies technical information for users at all levels.
🤝 Relationship Building & Customer Discovery
  • Build strong, trust-based relationships with key stakeholders - from operators to executive sponsors.
  • Conduct regular meetings, visits, and business reviews to align on goals and uncover new opportunities for value creation.
📈 Retention & Growth
  • Track adoption, satisfaction, and engagement metrics to proactively prevent churn.
  • Identify upsell and expansion opportunities that maximize the customer's return on investment.
🌍 Customer Advocacy & Success Storytelling
  • Develop success stories and case studies showcasing measurable impact.
  • Organize customer events and webinars to build a thriving, engaged user community.
🤜🤛 Cross-Functional Collaboration
  • Act as the voice of the customer internally - sharing insights, feedback, and best practices to influence product and sales strategy.
  • Partner with internal teams to continuously enhance the customer experience.
🔍 What You Bring
  • Proven experience managing enterprise-level B2B customer relationships, including adoption, renewals, and expansion.
  • Strong understanding of customer success best practices in SaaS environments.
  • Excellent communication, presentation, and relationship-building skills.
  • Data-driven mindset with strong analytical and problem-solving abilities.
  • Proficiency in CRM tools and digital collaboration platforms.
  • Fluency in Japanese highly preferred - bilingual ability is a strong advantage.
  • Experience in manufacturing tech or industrial SaaS is a plus.
  • Willingness to work onsite in Chicago and travel up to 50%.
🎯 Why You'll Love This Role
  • Play a foundational role in building and scaling a customer success organization in a high-growth SaaS company.
  • Gain hands-on experience across the full customer lifecycle - onboarding, adoption, and expansion.
  • Collaborate with visionary leaders and cross-functional teams who value your input.
  • Make a tangible impact helping U.S. manufacturers achieve operational excellence through digital innovation.
💼 Compensation & Benefits
  • On-Target Earnings: $75,000-$150,000, depending on experience.
  • Comprehensive Health Benefits: 100% employer-paid medical, dental, and vision coverage.
  • 401(k) with 4% company match from day one.
  • Generous Paid Time Off: 15 PTO days, 5 sick days, and 10 holidays.
  • Stock Options: Share in the company's success and growth.
  • Professional Growth: Access to training, conferences, and learning programs.
  • Vibrant Culture: Company lunches, social events, and a supportive team environment.

🌟 Join a mission-driven team that's helping shape the future of manufacturing through innovation, data, and human connection.
If you're a relationship-driven professional who loves empowering customers and driving business impact - we'd love to meet you!
To apply please email resume to htakmai@pasona.com
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