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60 Partnerhero Remote Support Specialist Jobs Hiring Near You

Whitaker Networks Inc

Support Specialist

Akron, OH · Remote

Provide remote technical support to clients, addressing hardware, software, and network issues * Monitor and manage client IT environments using remote monitoring and management (RMM) tools * Respond ...

Spiceorb

IT Desktop Support Specialist

Charlotte, NC · On-site

Executive Leadership and Headquarters IT Support Specialist Location: Charlotte, NC - Onsite Exp ... Familiarity with remote support and management tools such as BeyondTrust Remote Support, formerly ...

ClifyX

Branch Support Specialist - TX

Dallas, TX · On-site

The Branch Support Specialist provides on-site and remote technical support to end users at branch locations. This role delivers frontline hardware and software support, handles escalations from the ...

pepperconstruction

IT Support Specialist

Dublin, OH · On-site

IT Support Specialist We are seeking a detailoriented, customerfocused IT Support Specialist to ... Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals.

pepperconstruction

IT Support Specialist

Dublin, OH · On-site

IT Support Specialist We are seeking a detailoriented, customerfocused IT Support Specialist to ... Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals.

Bayer Built

Application Support Specialist DEPARTMENT: Information Systems REPORTS TO: IS Team Leader JOB ... It also requires working knowledge of Windows, Microsoft 365, business application support, remote ...

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Call Center Support Specialist (Remote)

MidWaretech

Texas City, TX • Remote

$15.50 - $20.75/hr

Full-time

Re-posted 17 days ago

Job description

(Remote Oppurtunity)

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives
Requirements and skills
  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • BSc in Information Technology or relevant diploma


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