Paradigm Pallet

Position Overview

We are seeking a proactive and detail-oriented Packaging & Warehouse Supplies Order Processing & Procurement Specialist to join our team. This role serves as a key point of coordination between customers, suppliers, and internal departments to ensure orders are processed accurately and delivered on time. The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced brokerage environment.

Key Responsibilities

• Process customer orders accurately from receipt through delivery.
• Coordinate customer orders with suppliers to ensure product availability, pricing, and delivery timelines.
• Purchase packaging products and warehouse supplies from approved vendors while maintaining cost efficiency.
• Build and maintain strong relationships with suppliers and vendors.
• Monitor open orders and proactively communicate order status, delays, or changes to customers and internal teams.
• Work closely with the sales team to ensure customer requirements are met and orders are fulfilled accurately.
• Coordinate with freight carriers and logistics partners to schedule shipments and ensure timely deliveries.
• Resolve order discrepancies, shipping issues, and vendor concerns in a timely and professional manner.
• Prepare and manage purchase orders, vendor confirmations, and customer documentation.
• Maintain accurate records within the company's ERP, CRM, or order management systems.
• Identify opportunities to improve purchasing processes, vendor performance, and overall order fulfillment efficiency.
• Provide exceptional customer service by responding promptly to inquiries and maintaining clear communication throughout the order lifecycle.

Qualifications

• 2+ years of experience in order processing, purchasing, procurement, customer service, logistics, or supply chain operations
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple customer orders and deadlines simultaneously.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive approach to resolving issues.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with CRM or order management software is preferred.
• Experience in packaging, distribution, logistics, or brokerage operations is highly preferred.

Preferred Skills

• Customer order coordination and account support.
• Vendor sourcing and procurement.
• Freight coordination and logistics scheduling.
• Negotiation and vendor relationship management.
• Inventory planning for operational supplies.
• Ability to work independently while collaborating across departments.

What We Offer

• Competitive compensation based on experience.
• Paid time off and company holidays.
• Opportunities for professional growth and advancement.
• A collaborative, team-oriented work environment.
• The opportunity to play a vital role in delivering exceptional service to our customers.

If you enjoy building relationships, coordinating complex orders, and ensuring customers receive outstanding service from order placement through delivery, we'd love to hear from you.

Paradigm Pallet is a business centered around pallet & supply chain management. We believe in "A Better Way" of conducting business. In an era where technology often replaces personal connections, we uphold the belief that customers, as paying clients, should be treated as the most vital asset in any vendor's business. We reject the notion that customer relationships should be sacrificed for cost-cutting and increased profits.

Our mission is to reintroduce genuine, personalized interactions to the business landscape. We understand that technology cannot replace human connections, especially in an industry built on relationships and trust.