Pandora

Store Manager Responsibilities

The Store Manager is the ultimate Pandora fan, fully immersing in our brand, culture, and products while taking immense pride in delivering exceptional customer experiences. The role provides exciting opportunities to spend quality time on the sales floor, engaging with customers and partnering with the team to drive sales. The Store Manager coaches and manages a team consisting of Assistant Store Managers, Sales Leads, and Sales Associates.

Key responsibilities include:

• Embracing the store culture, fostering a passion for the brand where team members shine as ambassadors.
• Daring to exceed individual and store sales goals by building genuine connections with fans.
• Actively seeking opportunities to surpass commercial targets and KPI expectations, setting new records.
• Creating unforgettable shopping moments that exceed expectations through excellent product knowledge and brand loyalty.
• Coaching and inspiring the sales team, fostering accountability for performance and providing real‑time feedback and guidance to achieve KPI goals.
• Building loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Building a network and attracting top talent into Pandora during seasonal and core hiring for Assistant Store Managers, Sales Associates, and Sales Leads.
• Partnering with the Divisional Sales Manager and Human Resources team to identify and resolve performance issues and policy violations.
• Utilizing expertise across talent, brand, operations, and fan experience to guarantee timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development.
• Performing all other duties as assigned.

Qualifications

• Demonstrated results‑oriented leadership with at least 3–5 years of experience as a Store Manager in a high‑performance retail environment.

• Developed strong communication skills, both written and verbal, showing care in interactions.

• Skilled in charming and captivating audiences, connecting with people at all organization levels.

• Sharp business acumen complemented by analytical thinking that delivers positive results.

• Talent magnet, experienced in recruiting, retaining, and developing exceptional teams; adept at succession planning and internal mobility.

• Knowledge of general computer software, including Microsoft Office 365 Suite, and retail point‑of‑sale systems.

• Minimum 18 years of age and able to provide proof of identity and eligibility to work.

• Flexible work schedule that includes nights, weekends, and holidays; ability to stand for extended periods, lift 50+ pounds, and arrive promptly.

Compensation & Benefits

We offer a robust compensation package including base salary, bonuses, and a 401(k) plan to help secure your financial future.

Benefits include: medical, dental, vision, short/long‑term disability, basic life and AD&D, anniversary gift cards, and product discounts.

Professional development programs, continuous feedback, LinkedIn Learning, tuition reimbursement, and more are part of the growth journey.

Paid time off: vacation, personal, sick, birthday, celebration days, and paid holidays.

Salary range: $77k to $90k.

Legal & EEO Statement

Pandora’s recruitment procedures ensure transparency and fairness, providing all candidates a fair opportunity to demonstrate competencies without hindrance from personal biases. Applicants are encouraged to refrain from providing identity‑related elements such as photos, marital status, or age.

About Pandora

Pandora is the world’s largest jewellery brand, specialising in designing, crafting, and marketing accessible luxury jewellery made from high‑quality materials. Each piece inspires self‑expression, allowing people to share their stories and passions. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts jewellery using only recycled silver and gold. The company is committed to sustainability, aiming to halve greenhouse gas emissions across its value chain by 2030.

About Pandora NAM

The Pandora North America team in the USA & Canada consists of more than 115 employees in New York & Baltimore, an additional 100 in field positions, and over 3,900 in our owned and operated stores. This region hosts roughly 1,400 points of sale, including more than 420 concept stores, with over 300 owned by Pandora.