Prospera Management

The Assistant General Manager assists with the oversight of all personnel and all operations of the hotel. Acts as manager in charge when the General Manager is off property. Assists with all key responsibilities related to the hotel's financial and operational results. May assist with developing and/or reviewing budgets for all departments.

Essential Functions and Responsibilities:

• Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
• Attracts, retains, and motivates the employees; hires, trains, develops, empowers, coaches, and counsels, conducts performance and salary reviews, resolves problems, provides open communication vehicles, disciplines, and terminates, as appropriate.
• Maintains accurate records including assisting in the overview of month-end process, closing of financial statements, accounts receivable and payables, and weekly and monthly reporting as designated by the absence or direction of the hotel General Manager.
• Assist the hotel General Manager in developing, implementing, and managing the department's annual budget, business/marketing plan, forecasts, and objectives to meet/exceed management expectations.
• Conducts or assists in conducting Staff Meetings and All Associate Meetings.
• Responsible for oversight of all departments in the hotel as deemed appropriate by the hotel General Manager.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Receives and resolves or assists in resolving guest complaints and employee issues.
• Performs functions of the General Manager in their absence.
• Covers shifts in all departments as scheduled by the General Manager.
• Assists with sales and marketing efforts as directed.
• Answers inquiries pertaining to hotel policies and services.
• Leads and maintains the hotel Safety Program to ensure the appropriate protection for all hotel guests, staff members, and company assets.

Front Desk Oversight:

The Assistant General Manager (AGM) plays a key role in supporting the Front Office Manager with the successful operation of the Front Desk. This includes ensuring smooth day-to-day functions, delivering exceptional guest service, and maintaining brand standards. Key responsibilities include:

• Serving as a fully trained resource on all relevant systems, including Opera, Colleague Advantage, Reserve, BOB, and all third-party booking platforms.
• Being fully proficient in all front office roles, including Front Desk Agent, Supervisor, and Night Auditor, and stepping in as needed to support operations.
• Assisting with front office team training, scheduling, and ongoing performance support to ensure consistent delivery of service excellence.
• Supporting the Front Office Manager in achieving departmental goals, ensuring alignment with brand standards and property objectives.

Food & Beverage/Placery Oversight:

AGM is responsible for the overall supervision and success of the hotel's Food & Beverage operations, including Complimentary Breakfast, and Bar. Key responsibilities include:

• Overseeing daily operations to ensure efficiency, quality, and consistency across all F&B outlets.
• Ensuring exceptional service and guest satisfaction.
• Managing menus, inventory, purchasing, and vendor relationships.
• Leading, training, and scheduling F&B staff to maintain optimal performance.
• Monitoring and managing budgets, labor, and expenses to maximize profitability.
• Ensuring compliance with health, safety, and brand standards.
• Reviewing financial reports and implementing strategies for cost control and revenue growth.

Job Requirements:

To perform this job successfully, an individual must be able to perform all the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Possesses excellent leadership skills, analytical, and computer skills.
• Possesses a passion for guest service and the ability to collaborate with other departments and contribute to a harmonious work environment.
• Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
• Available to work a flexible schedule, including evenings, weekends, and holidays.

Education:

• A college degree is preferred, or 4 years of related experience and/or training; or an equivalent combination of experience and education.

Language Skills:

• Excellent English speaking, reading, and writing skills.
• Bilingual - English and Spanish.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, employees, guests, visitors, and vendors.

Mathematical Skills:

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical solutions.

Reasoning Ability:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands:

The physical demands described here are representative of those that a colleague must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the colleague is regularly required to use hands to finger, handle, or feel, and talk and hear. The colleague is frequently required to stand, walk, twist, bend and sit. The colleague is occasionally required to reach with their hands and arms. The colleague must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The setting in the work environment is indoors, and the noise level is usually low to moderate. The Assistant General Manager is expected to inspect both the interior and exterior of the hotel and monitor the activities within.
• Prospera Management, Inc./Brand Standards must be demonstrated at all times while on duty.

Performance Metrics and KPIs:

• Guest Satisfaction Score: Achieve and maintain a guest satisfaction score of 70% or higher.
• Employee Retention Rate: Maintain an employee retention rate of 75% or higher.
• Operational Efficiency: Ensure that all departments operate within their allocated budgets and achieve a cost savings of at least 3% annually.
• Health and Safety Compliance: Maintain a 100% compliance rate with health and safety regulations.
• Training and Development: Ensure that all employees complete at least 20 hours of training and development annually.