Pcg International

Description:

Company: PCG Consulting International
Employment Type: Full-Time
Industry: Healthcare Technology / AI Automation / Contact Center Innovation

PCG Consulting International is expanding our AI Automation practice and is seeking a hands-on AI Automation Developer to help build enterprise AI-driven communication and workflow solutions for large healthcare organizations.

This role focuses on implementing conversational AI, workflow automation, and voice technologies using the IntelePeer Communications Automation Platform (CAP) and related AI technologies. You will work directly with PCG’s architecture leadership to expand our AI implementation capabilities across healthcare and contact center environments.

We are looking for someone who is technically strong, highly adaptable, and excited to grow into a key role within a rapidly expanding AI automation practice.

What You’ll Be Working On

You will help design, build, configure, test, and support conversational AI and automation workflows that include:

• AI-driven voice intake systems
• SmartAgent conversational flows
• Intelligent call routing
• Healthcare workflow automation
• API integrations
• Data transformation and normalization
• Reporting and analytics integrations
• HIPAA-conscious workflow design
• AI-assisted clinician engagement systems
• Multi-state healthcare implementations

Current projects involve:

• AI-powered intake workflows
• Physician escalation logic
• SmartAgent voice interactions
• Reporting dashboards
• API-driven scheduling integrations
• Automated callback handling
• Clinical intake workflows
• Data normalization and schedule transformation logic

Responsibilities

• Configure and develop solutions within the IntelePeer CAP platform
• Build and maintain SmartAgent conversational workflows
• Assist with AI-driven voice automation implementations
• Develop API integrations and data transformation logic
• Support Smartsheet and list management integrations
• Participate in workflow design and architecture discussions
• Help implement reporting and analytics solutions
• Work alongside PCG and client stakeholders during implementations
• Troubleshoot production issues and optimize workflows
• Learn additional AI and automation platforms as PCG expands services
• Support healthcare and contact center automation initiatives

Technologies & Concepts You’ll Be Exposed To

• IntelePeer CAP Platform
• SmartAgent
• SmartFlows
• AI Hub Agents
• Conversational AI
• Voice Automation
• REST APIs
• Data Transformation
• Workflow Orchestration
• Reporting & Analytics
• AI Implementation Services
• Healthcare Workflow Automation
• HIPAA-conscious solution design

What Makes This Opportunity Different

This is not just another development role. PCG is strategically positioning itself as a leader in AI implementation and automation consulting. We are looking for someone who wants to grow with us and become part of the foundation of that practice.

You’ll work directly with leadership and architecture teams on real-world enterprise AI deployments that are already underway.

This role offers:

• Direct mentorship from PCG architecture leadership
• Exposure to emerging AI automation platforms
• Opportunity to grow into a lead implementation role
• Hands-on experience with enterprise healthcare AI systems
• Flexible remote work environment
• Long-term growth potential

Why Join PCG?

At PCG, you won’t be siloed into maintaining legacy systems or sitting through endless strategy meetings. You’ll help build and deploy modern AI-driven operational solutions that directly impact healthcare organizations and patient operations.

If you are passionate about conversational AI, automation, voice technologies, and building practical systems that solve real business problems, we’d love to talk with you.

Requirements:

• Experience with APIs and integrations
• Experience with JavaScript, Python, or similar scripting languages
• Experience working with REST APIs
• Understanding of workflow automation platforms
• Strong troubleshooting and analytical skills
• Ability to learn new platforms quickly
• Comfortable working independently in a remote environment

Preferred Qualifications

• Conversational AI or IVR experience
• Experience with CPaaS platforms
• Contact center technology experience
• Healthcare technology experience
• Voice automation experience
• Integration experience with:
  • Smartsheet
  • CRM platforms
  • Reporting platforms
  • Cloud communication systems
• Understanding of HIPAA or secure data handling practices
• Experience with AI workflow orchestration platforms

Strong Plus Experience

• IntelePeer platform experience
• AI voice bot implementation experience
• Call center automation experience
• Healthcare intake workflow experience