Pathadvantage Pa

Full Time: Monday through Friday

PathAdvantage is looking for a motivated and energetic Receptionist/ Administrative assistant to join our growing team! This is an exceptional opportunity for individuals that are interested in becoming an integral part of a company with an outstanding reputation in DFW. We offer a very competitive salary and benefits.

The Receptionist/ Administrative Assistant is the first point of contact for the company. The Receptionist/ Administrative Assistant is responsible for answering telephone calls and will provide administrative support across the organization. The Receptionist/ Administrative Assistant will handle the flow of phone calls through the business and ensures that all receptionist/ administration assistant responsibilities are completed accurately and delivered with high quality and in a timely manner.

This position can evolve into a Supervisory role.

Receptionist Job Duties:

• Answers all incoming calls in a timely (within three rings) and professional manner demonstrating appropriate customer service.
• Directs incoming calls appropriately while maintaining confidentiality; taking messages and relaying them in a timely manner; and demonstrating appropriate customer services with both internal and external customers.
• Provide appropriate information to callers.
• Adheres to PathAdvantage policies, procedures, all safety plans, and all standards imposed by regulatory organizations.
• Adheres to HIPAA policies.
• Receive and sort mail/ fax and deliveries.
• Distributes medical records.
• Handle customer complaint calls and address them with managers.
• Ensuring all required paperwork are completed.
• Update company directory annually or as needed.
• Perform clerical duties such as scanning, faxing and filing.
• Regular attendance and timeliness is required.
• All other duties assigned by Supervisor/Manager.

Key Competencies:

• Verbal and written communication skills
• Professional personal presentation
• Customer service orientation
• Organizing and planning
• Attention to detail
• Initiative
• Reliability
• Stress tolerance
• Ability to multi-task

Education and Experience:

• High school diploma
• Administrative Support-2 year of experience
• Knowledge of computers and relevant software application
• Knowledge of customer service principles and practices
• Keyboard skills