As a Regional Customer Success Manager, you will own the success and health for a segment of Podium's Automotive customers. You will develop strategies that increase engagement and delight customers ...
Own The Podium
60 jobs near Columbus, OH
As a Regional Customer Success Manager, you will own the success and health for a segment of Podium's Automotive customers. You will develop strategies that increase engagement and delight customers ...
As a Regional Customer Success Manager, you will own the success and health for a segment of Podium's Automotive customers. You will develop strategies that increase engagement and delight customers ...
As a Regional Customer Success Manager, you will own the success and health for a segment of Podium's Automotive customers. You will develop strategies that increase engagement and delight customers ...
Commissions & Payroll Manager
Lehi, UT · On-site
$70K - $96K/yr
You'll be instrumental in helping Podium continue to scale effectively while working closely with the Finance, Sales, Customer Success and People teams. What you will be doing: * Own the end-to-end ...
Commissions & Payroll Manager
Lehi, UT · On-site
$70K - $96K/yr
You'll be instrumental in helping Podium continue to scale effectively while working closely with the Finance, Sales, Customer Success and People teams. What you will be doing: * Own the end-to-end ...
Product Manager - Internal Tools
Lehi, UT · On-site
You'll own a high-impact product area with real autonomy: the roadmap, strategy, and day-to-day direction for Podium's marketing tooling ecosystem. * You'll work on meaningful problems at the ...
Product Manager - Internal Tools
Lehi, UT · On-site
You'll own a high-impact product area with real autonomy: the roadmap, strategy, and day-to-day direction for Podium's marketing tooling ecosystem. * You'll work on meaningful problems at the ...
Staff AI Engineer - Utah
Lehi, UT · On-site
Podium is building what we believe will be the most impactful AI employee ecosystem for local ... Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.
Staff AI Engineer - Utah
Lehi, UT · On-site
Podium is building what we believe will be the most impactful AI employee ecosystem for local ... Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.
Senior AI Engineer - Agentic
Lehi, UT · On-site +1
$98K - $134K/yr
Podium is building what we believe will be the most impactful AI employee ecosystem for local ... Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.
Senior AI Engineer - Agentic
Lehi, UT · On-site +1
$98K - $134K/yr
Podium is building what we believe will be the most impactful AI employee ecosystem for local ... Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.
Senior AI Engineer - Agentic
Lehi, UT · On-site +1
$98K - $134K/yr
The Role Podium is looking for a talented Senior AI Engineer to help build and scale our AI Agent ... Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.
Senior AI Engineer - Agentic
Lehi, UT · On-site +1
$98K - $134K/yr
The Role Podium is looking for a talented Senior AI Engineer to help build and scale our AI Agent ... Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.
Commissions & Payroll Manager
$70K - $96K/yr
You'll be instrumental in helping Podium continue to scale effectively while working closely with the Finance, Sales, Customer Success and People teams. What you will be doing: * Own the end-to-end ...
Commissions & Payroll Manager
$70K - $96K/yr
You'll be instrumental in helping Podium continue to scale effectively while working closely with the Finance, Sales, Customer Success and People teams. What you will be doing: * Own the end-to-end ...
Senior Vertical Marketing Manager
Lehi, UT · On-site
Own the Strategy & Hit Revenue Goals: You will build and own a comprehensive and cost effective marketing strategy for your assigned vertical to hit or exceed Podium's bookings targets. You'll build ...
Senior Vertical Marketing Manager
Lehi, UT · On-site
Own the Strategy & Hit Revenue Goals: You will build and own a comprehensive and cost effective marketing strategy for your assigned vertical to hit or exceed Podium's bookings targets. You'll build ...
You'll own a high-impact product area with real autonomy: the roadmap, strategy, and day-to-day direction for Podium's marketing tooling ecosystem. * You'll work on meaningful problems at the ...
You'll own a high-impact product area with real autonomy: the roadmap, strategy, and day-to-day direction for Podium's marketing tooling ecosystem. * You'll work on meaningful problems at the ...
Staff AI Engineer - USA
Lehi, UT · On-site +1
Podium is building what we believe will be the most impactful AI employee ecosystem for local ... Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.
Staff AI Engineer - USA
Lehi, UT · On-site +1
Podium is building what we believe will be the most impactful AI employee ecosystem for local ... Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.
Senior Mobile Engineer
Lehi, UT · On-site +1
$125K - $156K/yr
The Role Podium is looking for a world-class Senior Mobile Engineer to lead the evolution of our ... Own the Mobile Lifecycle: Take full ownership of the mobile development lifecycle-from initial ...
Senior Mobile Engineer
Lehi, UT · On-site +1
$125K - $156K/yr
The Role Podium is looking for a world-class Senior Mobile Engineer to lead the evolution of our ... Own the Mobile Lifecycle: Take full ownership of the mobile development lifecycle-from initial ...
High-Performance Director
Ottawa, ON · Remote
CA$132K - CA$158K/yr
Lead the working relationship with Own the Podium's High-Performance Advisor for High-Performance programming; * Act as the lead to the ISU Grand Prix selection committee, maintaining relationships ...
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High-Performance Director
Ottawa, ON · Remote
CA$132K - CA$158K/yr
Lead the working relationship with Own the Podium's High-Performance Advisor for High-Performance programming; * Act as the lead to the ISU Grand Prix selection committee, maintaining relationships ...
High-Performance Director
Ottawa, ON · On-site +1
CA$132K - CA$158K/yr
Lead the working relationship with Own the Podium's High-Performance Advisor for High-Performance programming; * Act as the lead to the ISU Grand Prix selection committee, maintaining relationships ...
High-Performance Director
Ottawa, ON · On-site +1
CA$132K - CA$158K/yr
Lead the working relationship with Own the Podium's High-Performance Advisor for High-Performance programming; * Act as the lead to the ISU Grand Prix selection committee, maintaining relationships ...
Senior Mobile Engineer
Lehi, UT · On-site +1
$125K - $156K/yr
Podium is building what we believe will be the most impactful AI employee ecosystem for local ... Own the Mobile Lifecycle: Take full ownership of the mobile development lifecycle-from initial ...
Senior Mobile Engineer
Lehi, UT · On-site +1
$125K - $156K/yr
Podium is building what we believe will be the most impactful AI employee ecosystem for local ... Own the Mobile Lifecycle: Take full ownership of the mobile development lifecycle-from initial ...
Staff AI Engineer - USA
Lehi, UT · On-site +1
Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability ... Podium is the best place to work to: * Join the leaders in AI agents * Unlock career-defining ...
Staff AI Engineer - USA
Lehi, UT · On-site +1
Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability ... Podium is the best place to work to: * Join the leaders in AI agents * Unlock career-defining ...
Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability ... Podium is the best place to work to: * Join the leaders in AI agents * Unlock career-defining ...
Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability ... Podium is the best place to work to: * Join the leaders in AI agents * Unlock career-defining ...
Supply Chain Operations Lead
New York, NY · On-site
$90K - $110K/yr
We're hiring a Supply Chain Operations Lead to own procurement and make on-time delivery the default at Podium. Speed is our core product promise - we commit to 3-4 week lead times for control panels ...
Supply Chain Operations Lead
New York, NY · On-site
$90K - $110K/yr
We're hiring a Supply Chain Operations Lead to own procurement and make on-time delivery the default at Podium. Speed is our core product promise - we commit to 3-4 week lead times for control panels ...
Senior Technical Recruiter & People Partner
$120K - $160K/yr
We're looking for our first dedicated Senior Technical Recruiter & People Partner to own how we attract, hire, and take care of the people building Podium. You'll run full-cycle recruiting across ...
Senior Technical Recruiter & People Partner
$120K - $160K/yr
We're looking for our first dedicated Senior Technical Recruiter & People Partner to own how we attract, hire, and take care of the people building Podium. You'll run full-cycle recruiting across ...
Senior Technical Recruiter & People Partner
New York, NY · On-site
$120K - $160K/yr
We're looking for our first dedicated Senior Technical Recruiter & People Partner to own how we attract, hire, and take care of the people building Podium. You'll run full-cycle recruiting across ...
Senior Technical Recruiter & People Partner
New York, NY · On-site
$120K - $160K/yr
We're looking for our first dedicated Senior Technical Recruiter & People Partner to own how we attract, hire, and take care of the people building Podium. You'll run full-cycle recruiting across ...
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 24 days ago
Job description
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we've deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
As a Regional Customer Success Manager, you will own the success and health for a segment of Podium's Automotive customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You'll partner with your portfolio customers throughout their Podium journey by listening, understanding, and collaborating to ensure they get the most out of Podium's Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.
You will be expected to travel 35 - 40% of the time.
What you will be doing:
What you should have:
What we hope you have:
Why you'll love working here:
Benefits
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we've deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
As a Regional Customer Success Manager, you will own the success and health for a segment of Podium's Automotive customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You'll partner with your portfolio customers throughout their Podium journey by listening, understanding, and collaborating to ensure they get the most out of Podium's Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.
You will be expected to travel 35 - 40% of the time.
What you will be doing:
- Serve as the primary post-sales point of contact for a variety of small business customers
- Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of podium products
- Help customers achieve maximum value from products and achieve business objectives
- Responsible for identifying opportunities for upselling and cross-selling within existing accounts
- Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
- Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
- Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.
- Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.
What you should have:
- 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
- Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
- Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
- Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
- Technically adept and able to grasp complex software concepts quickly
- Empathetic and customer-centric mindset, committed to driving customer success
- Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.
- Collaborative team player with the ability to work cross-functionally to achieve common objectives.
What we hope you have:
- A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
- Experience with customer success platforms and tools.
- Familiarity with CRM and customer support software.
- Knowledge of online reputation management and customer feedback processes.
Why you'll love working here:
- Podium is the best place to work to:
- Join the leaders in AI agents
- Unlock career-defining growth
- Build with world-class talent
- Make a real impact on local businesses
Benefits
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
About Podium
Sourced by ZipRecruiter
Industry
Software development
Company size
1 - 10 Employees
Headquarters location
Lehi, UT, US
Year founded
2014