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Osborn Gmbh

5 jobs near Columbus, OH

Osborn GmbH

Manager Customer Service

Richmond, IN · On-site

$84K - $102K/yr

* Direct daily operations of the customer account coordinators; plan, prioritize, and delegate work tasks to ensure the proper functioning of the department * Deliver prompt and professional solutions ...

Osborn GmbH

Maintenance Tech 2nd shift

Richmond, IN · On-site

* Must be able to troubleshoot equipment mechanical, pnuematic, hydraulic and electrical systems to determine cause of equipment breakdown and action required to repair the equipment * Must be able to ...

Osborn GmbH

Set Up Operator SLZ

Richmond, IN · On-site

* Proper setup of existing jobs including but not limited to the proper installation of the tooling, material, setting approved process parameters, and general readiness of the job. Insuring the ...

Osborn GmbH

Set Up Operator SLZ 2nd Shift

Richmond, IN · On-site

* Proper setup of existing jobs including but not limited to the proper installation of the tooling, material, setting approved process parameters, and general readiness of the job. Insuring the ...

Osborn GmbH

Set Up Operator RT

Richmond, IN · On-site

* Proper setup of existing jobs Including but not limited to the proper installation of the tooling, material, setting approved process parameters, programming automation equipment, conveyers, and ...

Manager Customer Service

Osborn GmbH

Richmond, IN • On-site

$84K - $102K/yr

Other

Posted 22 days ago

Job description

  • Direct daily operations of the customer account coordinators; plan, prioritize, and delegate work tasks to ensure the proper functioning of the department
  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.; resolve customer inquiries promptly and accurately to ensure customer satisfaction. Escalate as needed.
  • Provide customers with product information, availability, and lead time, and make product recommendations
  • Provide training to customer account coordinators: Provide comprehensive training and guidance to help deliver great customer experiences, including inside sales activities.
  • Monitor and report on performance: Compile and analyze data, establish and communicate service metrics, and audit procedures and trends to share with upper management
  • Review customer complaints thoroughly to identify and resolve issues impacting the service, efficiency, and productivity of customer account coordinators
  • Facilitate interdepartmental collaboration by integrating customer service insights into strategic planning and reviews, fostering partnerships with departmental leaders
  • Enhance operational efficiency by conducting thorough analysis, evaluation, and redesign of processes, and identifying opportunities for system enhancement
  • Lead and develop a team of customer account coordinators, offering feedback and guidance as needed to foster growth and excellence
  • Oversee the end-to-end management of customer orders, from purchase order to final shipping, ensuring meticulous documentation to track customer requests and inquiries.
  • Provide administrative and operational assistance to ensure smooth product delivery to customers
  • Supervise the budget allocated to the customer service department

  • Bachelor's degree preferred
  • Seven (7) plus years experience in Customer Service Management; manufacturing/industrial setting required
  • Preferred experience establishing or revitalizing Customer Service organizations, while managing remote or international workforces.
  • Located primarily onsite (remote work available occasionally)

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